Customer Service Representative

2 weeks ago

Cincinnati, United States LHH Recruitment Solutions Full time
Job DescriptionJob Description

Job Title: Customer Service Representative

Location: Cincinnati, Ohio

Pay Rate: $16 - $18 per hour

Job Type: Temporary/Project-Based

About Us: LHH Recruitment Solutions is committed to connecting skilled professionals with top-tier companies. We are currently seeking a proactive Customer Service Representative to support our clients with upcoming projects. This role is perfect for someone who excels in a fast-paced environment and is passionate about delivering exceptional customer experiences.

Key Responsibilities:

  • Handle customer inquiries and complaints in person, via phone, and email in a timely and professional manner.

  • Provide accurate, valid, and complete information by using the right methods and tools.

  • Identify and assess customers’ needs to achieve satisfaction.

  • Build sustainable relationships and trust with customer accounts through open and interactive communication.

  • Process orders, forms, applications, and requests.

  • Keep records of customer interactions, process customer accounts, and file documents.

  • Follow communication procedures, guidelines, and policies.

  • Go the extra mile to engage customers and ensure their satisfaction.

  • Assist with the development and implementation of customer service policies and procedures.

  • Perform other customer service duties as assigned.

Qualifications:

  • Proven customer support experience or experience as a client service representative.

  • Strong in-person and phone contact handling skills and active listening.

  • Familiarity with CRM systems and practices.

  • Customer orientation and ability to adapt/respond to different types of characters.

  • Excellent communication and presentation skills.

  • Ability to multi-task, prioritize, and manage time effectively.

  • High School degree; additional certification in customer service or related field is a plus.

Why Join Us:

  • Competitive hourly rate.

  • Opportunity to work with leading companies.

  • Gain experience in a variety of industries and roles



Pay Details: $16.00 to $18.00 per hour

Search managed by: Bianca Mishurda

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

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