Admissions Reception Area Coordinator

4 months ago

Springfield, United States Springfield College Full time

Description

Under general supervision, the Reception Coordinator develops, implements and oversees the customer services and support activities of the Office of Admissions. Supervises the provision of front-desk and telephone customer services for the office.

Responsibilities

Oversee and coordinate the front-line customer service activities of the admissions office, to include the provision of in-person and telephone information services to prospective and current students and their families as well as other members of the public. Schedule interviews for prospective students.  Assist and provide guidance to prospective undergraduate students regarding process and program criteria. Assist the Assistant Director of UG Admissions/Coordinator of Campus Visits in the planning and preparation of/for Campus Visits/ Open Houses, etc. Work with external vendors, coordinate with campus departments and any other individuals as directed by the Assistant Director. Work with college offices to streamline major campus-wide events available to prospective students. Respond to and track reservations for on-campus admissions events, including Open Houses and Accepted Student Days????? Review and respond to emails from students and/or families regarding the various programs and their related procedures, policies and/or completion status of application files. Research/resolve issues and refer problems to administrative and/or counseling staff when necessary. Participate in hiring and training of student aides who will provide clerical support to office operations. Create and send confirmation letters and emails weekly to prospective students and their families who will be visiting the campus. Complete confirmation appointment phone calls day prior to meetings to all necessary parties. Maintain the appearance and cleanliness of the Admissions Office and Welcome Center on a daily basis.  Coordinate the effective flow of all activities that occur within the Welcome Center, ensuring punctual presentation times and tour departures and appropriate guidance for guests who need direction to various places on/ off campus. Serve as back up administrator for Enterprise Rental cars. Duties to include reservation, check-in and return of Enterprise vehicle. Full understanding of cost accounting and liability concerns as well as recruiting staff who are authorized drivers. Attention to detail needed for inspection of check-in vehicles.

Qualifications

High School diploma or GED required. Associate’s degree or vocational school degree preferred. A minimum of 3-5 years of work-related experience required.

Knowledge, Skills & Abilities

Intermediate level of proficiency with Microsoft Office Suite (Excel and Word). Knowledge of Google Suite (gmail, Google Docs, Google Sheets, and calendar). Ability to provide excellent customer service to external and internal constituents. Ability to interact and effectively communicate with people from diverse backgrounds. Ability to communicate effectively with students and families. Strong organizational abilities. Supervise student staff in a highly professional and productive manner. Prioritize multiple tasks. Communicate effectively across departments/offices campus-wide and work with the Office Manager to ensure that the office is well-run, with efficient handling of all task to facilitate the attainment of enrollment goals.

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