Regional Liability Adjuster- Major Case Unit

3 months ago

Worcester, United States The Hanover Insurance Group Full time
Tuesday, May 7, 2024

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we through our values, ESG initiatives and IDE journey.

Our claims department is seeking a Regional Liability Adjuster-Major Case/Specialty Claims to join our growing team. This position can be located anywhere within the US and offers a fully remote work opportunity.

Position Overview:

Fully responsible for the investigation, evaluation, negotiation, and resolution of claims which are the most complex in coverage and represent the company’s largest damage exposures. The claims could originate anywhere in the country and often require field consultation, field investigation and providing a high level of technical expertise to many professionals throughout the country. Claims include but are not limited to large property, workers compensation, PIP and casualty exposures including employment-related practices, sexual offense, and professional liability, extra contractual cases, advertising injury, reinsurance, toxic tort and environmental claims. 

In this role you will:

• Must possess or secure and maintain appropriate state adjuster license(s) and continuing education credits.

• Works with high authority limits on assignments reflecting a very high degree of technical complexity and coordination.

• Possesses a high and extensive level of technical knowledge and skills including product and industry.

• Negotiate settlements, mitigate losses, and control expenses on our company’s largest losses.

• Maintain a high level of communication with leadership.

• Responsible to provide consultation and participation in the development of large claim strategies handled by both independent and staff adjusters.

• May co-adjust cases to facilitate learning and to impact file.

• Recognized as the company consultant in a field providing technical guidance, assistance, and training to lower level associates May have regional, zone or companywide scope.


What you need to apply:

• Typically has 8-10 years professional experience

• Bachelor’s degree or equivalent experience. Higher level degree may be desired

• Dedicated to meeting the expectations and requirements of internal and external customers

• Makes decisions in an informed, confident and timely manner

• Maintains constructive working relationships despite differing perspectives

• Strong organizational and time management skills

• Ability to negotiate skillfully in difficult situations with both internal and external groups Demonstrates ability to win concessions without damaging relationships.

• Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.

• Understanding of applicable statutes, regulations and case law

• Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.

• Easily adapts to new or different changing situations, requirements or priorities.

• Cultivates an environment of teamwork and collaboration

• Operates with latitude for un-reviewed action or decision.

• Computer experience (MS Office, excels, word, etc.)

• Proficient using Claims systems (i.e. CSS, PMS, etc.)

Physical demands & work environment:

• Ability to use a personal computer and other standard office equipment

• Ability to travel as necessary.

• Ability to sit and/or stand for extended periods

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

Medical, dental, vision, life, and disability insurance 401K with a company match Tuition reimbursement PTO Company paid holidays Flexible work arrangements Cultural Awareness Day in support of IDE On-site medical/wellness center (Worcester only)

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