Case Manager

2 months ago

Worcester, United States Gro HR Consulting Full time

Who We Are:

Meryl's Safe Haven is a non-profit organization that provides shelter and transitional housing to families and youth who have aged out of the care of the Department of Children and Families (DCF) who are between the ages of 18-24. As an organization we focus on holistic support by providing financial budgeting and management, identifying child care and mental health resources, education, and workforce development opportunities, while meeting the basic needs of food, safety, and shelter. Our mission is to level the field of opportunity for those who enter our doors.

Position Overview:

Reporting to the Chief Operating Officer the Case Manager is responsible for the case management of families in a congregate emergency shelter site in Worcester. The Case Manager will provide and guide families through holistic support while assisting families to overcome barriers to become self-sufficient.

Key Job Duties and Responsibilities Include:

Supporting Families
• Complete intake and needs assessment with families, which may involve a broad range of areas including housing, finance & budgeting, employment, education, food & nutrition, school & daycare, legal issues, health, parenting, and daily living skills
• Interview and evaluate families to formulate Individualized Service Plans based on Program requirements
• Work closely with families to identify and build upon strengths and develop strategies to address barriers and concerns identified through the assessment process
• Help families build self-sufficiency plans
• Assist families to transition to self-advocacy roles
• Advocate on behalf of families and attend administrative hearings, if necessary

  • Perform home visits and/or unit inspections

• Establish, evaluate, and monitor goals for families linked to measurable outcomes • Work collaboratively with interdisciplinary team of collateral providers and partners to ensure coordination of services
• Maintain the structure and policies of the program through orientation of families by reviewing program rules, policies, and case management visits
• Maintain accurate case records by documenting all services rendered including up to date case notes, telephone contact logs and referrals
• Enter required data into the agency databases with reporting, as required • Provide emergency response management to address any crises or safety issues that may arise
• Accompany and/or transport participants to appointments as necessary • Assist families with arranging appointments
• Perform other related duties as assigned

Knowledge, Skills, and Competencies:
• Knowledge and experience working with low income, culturally diverse, and at-risk families
• Demonstrated knowledge of community resources available to low-income individuals and families
• Excellent customer service, organizational, oral, and written communication skills • Ability to manage multiple priorities and work in a fast-paced environment • Proficient computer skills required in basic computer software and data collection systems
• Crisis management skills
• Ability to maintain accurate records and confidentiality of information • Excellent attention to detail

Minimum Qualifications:
• Bachelor's degree preferably in a Human Services related field (significant case management experience may substitute for degree)
• Three to five years experience working with economically disadvantaged youth and/or families
• Minimum of one-year assessment, advocacy and case management work in related field required
• Experience working with populations with mental illness, development disabilities and/or substance abuse, and economically disadvantaged individuals and/or families
Preferred
• Valid driver's license
• Bilingual (English/Spanish, English/Haitian Creole, English/Portuguese)

Employee Compliance Requirements
• Comply with all Compliance regulations
• Adhere to the components of the Compliance Program and annual training requirements
• Understand that annual training is a required condition of employment • Ensure job tasks are performed in a legal and ethical manner
• Actively assess work area for non-compliance issues and notify supervisor

Commitment to Diversity Equity and Inclusion at Meryl's Safe Haven: We are dedicated to fostering a culture that promotes diversity, equity, and inclusion for all individuals regardless of their background or any other characteristic that makes them who they are.

We are an equal opportunity employer and encourage individuals who believe they have the skills necessary to thrive at Meryl's Safe Haven to apply for this role.

The preceding job description has been written to indicate the general nature and level of work performed by employees holding a position in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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