Current jobs related to Customer Care Representative - Fernley - MSC Industrial Supply
-
Customer Care Representative
2 months ago
Fernley, United States MSC Industrial Supply Full timeBRIEF POSITION SUMMARY:The Representative, Customer Care – Regional Omnichannel is responsible for handling customer voice and email interactions. This associate interacts with MSC customers for the purpose of quoting, selling and servicing MSC’s Medium, Large and Extra Large customers as well as Field Sales Associates in accordance with MSC’s Customer...
-
Customer Care Representative
3 months ago
Fernley, United States MSC Industrial Supply Full timeBRIEF POSITION SUMMARY:The Representative, Customer Care – Regional Omnichannel is responsible for handling customer voice and email interactions. This associate interacts with MSC customers for the purpose of quoting, selling and servicing MSC’s Medium, Large and Extra Large customers as well as Field Sales Associates in accordance with MSC’s Customer...
-
Fernley, United States MSC Industrial Supply Full timeBuild a better career with MSC.Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and...
-
Fernley, United States MSC Industrial Supply Full timeBuild a better career with MSC.Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and...
-
Retail Sales Associate
17 hours ago
Fernley, Nevada, United States Wal-Mart Stores , Inc. Full timeJob SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate & Customer Service Representative to join our team at Wal-Mart Stores, Inc. As a key member of our front-end services team, you will play a vital role in providing exceptional customer service and ensuring a positive shopping experience for our customers.Key...
-
Customer Service Advisor
2 weeks ago
Fernley, United States MSC Industrial Supply Full timePOSITION OVERVIEW:The Customer Support Specialist – Regional Omnichannel is tasked with managing customer interactions via voice and email. This role involves engaging with MSC clients to provide quotes, facilitate sales, and deliver service to our Medium, Large, and Extra Large customers, as well as Field Sales Associates, in alignment with MSC's Customer...
-
Customer Service Ambassador
19 hours ago
Fernley, Nevada, United States MSC Industrial Direct Full timeJob Summary: We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative at MSC Industrial Supply. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and exceeding their expectations.Key...
-
Cross Reference
1 month ago
Fernley, United States MSC Industrial Supply Full timeBuild a better career with MSC.Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and...
-
Insurance Account Representative
6 days ago
Fernley, United States Dan Glass - State Farm Agent Full timeJob Summary:We are seeking a highly motivated and results-driven Insurance Account Representative to join our team at Dan Glass - State Farm Agent. As an Insurance Account Representative, you will play a critical role in building and maintaining strong relationships with our clients, identifying their insurance needs, and providing tailored solutions to meet...
-
Sales Support Representative
6 days ago
Fernley, United States MSC Industrial Supply Full timePOSITION OVERVIEW:The Customer Support Specialist is tasked with managing customer interactions via voice and email channels. This role involves engaging with MSC clients to provide quotes, facilitate sales, and deliver service to our Medium, Large, and Extra Large customer segments, as well as collaborating with Field Sales Associates in alignment with...
-
Catalog Matching Representative
6 days ago
Fernley, United States MSC Industrial Supply Full timeAdvance your career with MSC.At MSC Industrial Supply Co., we pride ourselves on having the finest talent dedicated to serving our customers and communities. As a prominent North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services, we invite you to discover why MSC is the right place for you to thrive in a...
-
Wendy's Team Member
2 days ago
Fernley, United States Pilot Company Full timeJob SummaryWe are seeking a highly motivated and customer-focused Team Member to join our Pilot Company team. As a Team Member, you will be responsible for providing exceptional guest service, maintaining a clean and safe environment, and working collaboratively with our team to achieve our goals.Key ResponsibilitiesGuest Service: Provide fast, friendly, and...
-
Sales Account Representative
2 weeks ago
Fernley, Nevada, United States MSC Industrial Direct Full timeBUILD A REWARDING CAREER WITH MSCAt MSC Industrial Supply Co., we believe that exceptional service starts with exceptional people. As a prominent distributor in North America specializing in metalworking and maintenance, repair, and operations (MRO) products and services, we take pride in our extensive catalog of over 2 million products and our 80 years of...
-
Customer Service Rep
3 months ago
Fernley, United States Domino's Pizza LLC Full timeABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with...
-
Client Support Specialist
6 days ago
Fernley, United States MSC Industrial Supply Full timePOSITION OVERVIEW:The Customer Care Representative – Regional Omnichannel plays a crucial role in managing customer interactions via voice and email. This position involves engaging with MSC's clientele, which includes Medium, Large, and Extra Large customers, as well as Field Sales Associates, to provide quotes, sales support, and service in alignment...
-
Client Support Specialist
2 weeks ago
Fernley, Nevada, United States MSC Industrial Direct Full timePosition Overview:As a Customer Care Representative at MSC Industrial Direct, your role will involve:Assisting Customers: Addressing inquiries related to products and processing orders efficiently.Issue Resolution: Handling customer complaints and issues with professionalism and care.Product Expertise: Offering informed recommendations and solutions tailored...
-
Client Support Specialist
2 weeks ago
Fernley, Nevada, United States MSC Industrial Direct Full timePosition Overview:As a Customer Care Representative at MSC Industrial Direct, your role will involve:Assisting Customers: Addressing inquiries related to products and processing orders efficiently.Issue Resolution: Handling customer complaints and concerns with professionalism and care.Product Recommendations: Offering tailored solutions and suggestions to...
-
Client Support Specialist
2 weeks ago
Fernley, Nevada, United States MSC Industrial Direct Full timePosition Overview:As a Customer Care Representative at MSC Industrial Direct, your role will encompass a variety of responsibilities aimed at enhancing customer satisfaction and loyalty.Key Responsibilities:Assist clients with inquiries regarding products and manage their orders effectively.Address and resolve customer complaints in a courteous and...
-
Client Support Specialist
6 days ago
Fernley, United States MSC Industrial Supply Full timePosition Overview:The Customer Care Representative – Regional Omnichannel plays a crucial role in managing customer interactions through voice and email channels. This position involves engaging with customers for product inquiries, sales, and service, all while adhering to the company's standards. Additionally, this role includes mentoring and training...
-
Client Support Specialist
2 weeks ago
Fernley, United States MSC Industrial Supply Full timePosition Overview:The Customer Care Representative – Regional Omnichannel plays a crucial role in managing customer interactions through voice and email channels. This position involves engaging with customers for product inquiries, sales, and service, adhering to the company's established standards. Furthermore, this role includes mentoring and guiding...
Customer Care Representative
2 months ago
BUILD A BETTER CAREER WITH MSC
Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.
Requisition ID :15500
Employment Type :Full Time
Job Category :Customer Care
Work Location :Reno, NV (Whse)
BRIEF POSITION SUMMARY:
The Representative, Customer Care – Enterprise is responsible for customer interactions including inbound phone calls, emails, Web and EDI orders, chat, and 3rd party procurement portals. These representatives interact with MSC customers for the purpose of quoting, selling and servicing MSC’s largest National Account customers in accordance with MSC’s Customer Care contractual standards.
DUTIES and RESPONSIBILITIES:
Processes electronically generated orders, quote requests, customer service inbound phone calls, email and chat inquiries for MSC’s large Enterprise Customers.
Assists customers and other team members with basic customer technical issues, product knowledge, order processing gaps while also resolving all customer service concerns.
Interacts with National Account Managers in order to promote MSC’s sales related solutions, account retention and revenue generation strategies.
Communicates customer concerns to management ensuring the most effective problem resolution.
Utilizes 3rd party purchasing portals. Works with the Credit and ITB2B Teams to ensure customers’ orders are being processed and invoice rejections are minimized.
Remains up to date with all Enterprise functions and resources in order to service the customers on all new resources when required.
Builds internal and external customer relationships for the purpose of enhancing customer satisfaction while also improving sales and quoting opportunities.
Takes ownership with difficult customer service issues while resolving in a timely manner.
Drives the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.
Participates in special projects and performs additional duties as required.
*INDICATES ESSENTIAL DUTIES
To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
EDUCATION and EXPERIENCE:
Possess a high school diploma or equivalent required.
SKILLS:
Excellent customer service skills required.
Demonstrated sales skills required.
Proficiency in systems used by the Representative, Customer Care various roles, such as as/400, Oceana and the MSC website required.
Excellent communication skills required including the ability to speak and write standard business English required.
Bilingual ability (Spanish or French) desired.
General knowledge of the industrial supply industry desired.
Demonstrates acceptable proficiency in all MSC’s required competencies:
Customer Focus
Decision Quality
Drives Collaboration
Develops Talent
Communicates Effectively
Instills Trust
OTHER REQUIREMENTS:
This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”).
Compensation starting at $14 – $22 / hour dependent on candidate location and experience.
The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate’s relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.
OUR COMMITMENT TO YOU
Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health and financial well-being. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits.
Compensation at MSC varies based on several factors, including but not limited to location, candidate experience, skillset, and the role. The Company reserves the right to modify the range as market conditions change.
WE BELIEVE
We have a steadfast commitment to diversity and inclusion and believe we are at our best when each of our associates can be their authentic selves at work. In line with our values and commitment, we have established 7 resource groups to further our diversity, equity, and inclusion journey. Visit our page to learn more about our efforts. Diversity and Inclusion at MSC
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.
