Current jobs related to Client Support Specialist - Fernley - MSC Industrial Supply

  • Warehouse Operations Specialist

    5 days ago

    Fernley, Nevada, United States Carlisle Companies Full time

    Warehouse Operations SpecialistWe are seeking a skilled Warehouse Operations Specialist to join our team at Carlisle Weatherproofing Technologies (CWT) in Fernley, NV. As a Warehouse Operations Specialist, you will be responsible for overseeing the day-to-day material handling functions for our plant, including order fulfillment, receiving, production...

  • Occupational Therapist

    2 weeks ago

    Fernley, Nevada, United States ProCare Therapy Full time

    Job OverviewProCare Therapy is seeking a skilled School-Based Occupational Therapist to provide comprehensive services to students in a school setting. This role offers the opportunity to work in a team-oriented environment and make a significant impact on student outcomes.The ideal candidate will possess a strong background in occupational therapy, with...

  • Orientation and Mobility Specialist

    3 days ago

    Fernley, United States Soliant Full time

    Job DescriptionJob DescriptionMinimum 1+ years orientation and mobility specialist experience required.Job Title: Orientation and Mobility Specialist (OMS)Location: Fernley, NV AreaEmployment Type: Full-time, Onsitepany: SoliantPay:$38-43/HourSoliant is seeking a skilled and dedicated Orientation and Mobility Specialist to join our team in the Fernley, NV...

  • Behavior Specialist

    6 days ago

    Fernley, United States GOALS for Autism, Inc. Full time

    Job OverviewGOALS for Autism, Inc. is seeking a dedicated Behavior Technician to implement behavior modification programs in home and community settings. The ideal candidate will have a passion for making a positive impact on individuals with Autism Spectrum Disorders and other special needs.As a Behavior Technician, you will work closely with our team to...

  • Clinical Supervisor

    2 hours ago

    Fernley, Nevada, United States GOALS for Autism, Inc. Full time

    Job OverviewGOALS for Autism, Inc. is a values-driven company dedicated to providing exceptional services to individuals with autism spectrum disorders and their families. We are seeking a highly skilled Board Certified Behavior Analyst to join our team as a Clinical Supervisor.The ideal candidate will have a strong background in Applied Behavior Analysis...

  • Clinical Supervisor

    2 weeks ago

    Fernley, Nevada, United States GOALS for Autism, Inc. Full time

    Job OpportunityGOALS for Autism, Inc. is seeking a highly skilled Board Certified Behavior Analyst to join our team as a Clinical Supervisor. As a Clinical Supervisor, you will be responsible for developing individualized programs for clients, ages 14 months and older, in natural settings. You will also supervise the implementation and integrity of client...

  • Caregiver Specialist

    2 weeks ago

    Fernley, Nevada, United States Eden Health Full time

    Job Summary:We are seeking a compassionate and skilled Caregiver to provide high-quality care to our patients in their homes throughout Fernley, NV.Responsibilities:Assist with personal hygiene and mobilityPrepare meals and run errandsPerform light housekeeping duties and assist with medication remindersSupport patients with Activities of Daily...

  • Packaging Specialist

    1 month ago

    Fernley, Nevada, United States Sika Full time

    Job Title: Packaging OperatorCompany DescriptionSika is a global leader in the development and production of systems and products for commercial and residential construction, as well as the marine, automotive, and renewable energy manufacturing industries.We are seeking a skilled Packaging Operator to join our Polyiso Insulation Production team in Fernley,...

  • Maintenance Specialist

    2 weeks ago

    Fernley, Nevada, United States Clean Earth Full time

    Job SummaryClean Earth is seeking a skilled Maintenance Technician to join our team. As a key member of our facilities team, you will be responsible for ensuring the optimal performance and safety of our equipment and facilities.Key ResponsibilitiesConduct diagnostic assessments and perform repairs and maintenance on plant equipmentDevelop and implement...

  • Maintenance Specialist

    1 month ago

    Fernley, United States Clean Earth Full time

    About the RoleWe are seeking a skilled Maintenance Technician to join our team at Clean Earth. As a key member of our facilities team, you will be responsible for ensuring the excellent condition and operational readiness of our facility.Key ResponsibilitiesConduct diagnostic assessments and schedule repairs and maintenance on all plant equipmentDevelop and...

  • Maintenance Specialist

    2 weeks ago

    Fernley, Nevada, United States Enviri Corporation Full time

    Job SummaryWe are seeking a skilled Maintenance Technician to join our team at Clean Earth. As a key member of our facilities team, you will be responsible for ensuring the optimal performance and reliability of our equipment and systems.Key ResponsibilitiesConduct routine maintenance and repairs on plant equipment, including pumps, gearboxes, and loader...

  • Caregiver

    2 months ago

    Fernley, United States Eden Health Full time

    Eden Home Care is searching for a full-time, moving-and-shaking, highly empathetic, amazingly talented, "won't let anything stand in my way" Caregiver to provide in-home services to our patients throughout Fernley, NV. Why choose Eden? We're interested in you and want you to succeed. Our business is growing rapidly and we want you to grow with us. We have...

  • Manufacturing Operations Specialist

    1 month ago

    Fernley, United States Sherwin Williams Full time

    Job SummarySherwin Williams is seeking a skilled Manufacturing Technician to join their team. As a key member of the production team, you will be responsible for setting up and maintaining equipment, monitoring product quality, and ensuring efficient production processes.Key Responsibilities:Set up and maintain equipment according to established guidelines...

  • Dental Care Specialist

    7 days ago

    Fernley, United States Blue Tree LLC Full time

    Transforming Smiles, Transforming LivesWe are seeking a highly skilled and compassionate General Dentist to join our esteemed team at The Dentists' Office, a proud affiliate of Bluetree Dental. As a dedicated provider-focused practice, we prioritize delivering exceptional patient care and a top-notch provider experience.A Career of ExcellenceAt our practice,...

  • Environmental Waste Specialist

    2 weeks ago

    Fernley, Nevada, United States Clean Earth Holdings Full time

    Job SummaryClean Earth Holdings is seeking a highly skilled Environmental Technician III to join our team. As a key member of our hazardous waste management team, you will be responsible for performing routine and frequent manual labor tasks, including consolidation, treatment, packaging, and transportation of hazardous waste in accordance with...

  • Dental Care Specialist

    4 weeks ago

    Fernley, United States Bluetree Practice Services Full time

    Join Our Prestigious Dental TeamWe are seeking a dedicated and skilled General Dentist to join our exceptional team at The Dentists' Office, a proud affiliate of Bluetree Dental. Our practice is committed to delivering top-notch dental care to our patients, and we believe that our team members are the key to our success.Why Choose Our Dental Practice?We...

  • Reliability Engineer

    2 weeks ago

    Fernley, Nevada, United States Nevada Cement Full time

    Job DescriptionAt Nevada Cement, we are seeking a highly skilled Reliability Engineer to join our team. As a key member of our maintenance department, you will be responsible for promoting and participating in our Safety Program, working a flexible schedule, and collaborating with operations and maintenance teams to develop and execute preventive,...

  • Dental Hygienist

    7 days ago

    Fernley, United States Blue Tree LLC Full time

    Dental Hygienist Role OverviewWe are seeking a skilled and compassionate Dental Hygienist to join our dedicated team at The Dentists' Office in Fernley, NV. As a key member of our team, you will play a vital role in providing high-quality patient care and contributing to the success of our practice.Responsibilities:* Provide comprehensive dental hygiene...

  • Licensed Psychologist

    5 months ago

    Fernley, United States Thriveworks Full time

    Thriveworks is currently seeking Licensed Clinicians to provide a mix of telehealth and face-to-face sessions in Reno, Nevada.  Thriveworks is a clinician-founded national private practice group with locations in 48 states. Our mission is to help people live happy, successful lives, and we believe that client accessibility, integrity, and quality care are...

  • Pediatric Home Care RN

    7 days ago

    Fernley, United States Maxim Healthcare Service Full time

    Maxim Healthcare Services is seeking a skilled Registered Nurse to provide high-quality care to pediatric patients in their own homes in the Fernley/Fallon area.We offer a range of patient acuity levels, from high-acuity to low-acuity, and a skills advancement program where nurses can grow their skills with g-tubes, trachs, and vents.As a Registered Nurse...

Client Support Specialist

2 months ago

Fernley, United States MSC Industrial Supply Full time

POSITION OVERVIEW:

The Customer Care Representative – Regional Omnichannel plays a crucial role in managing customer interactions via voice and email. This position involves engaging with MSC's clientele, which includes Medium, Large, and Extra Large customers, as well as Field Sales Associates, to provide quotes, sales support, and service in alignment with MSC's Customer Care standards. Furthermore, Senior Representatives are tasked with mentoring and training fellow Regional Omnichannel Representatives.

KEY RESPONSIBILITIES:

  • Responds to incoming sales and service inquiries through calls and emails to facilitate order processing, troubleshoot concerns, manage returns, collaborate with vendors for product sourcing, offer product suggestions, and deliver general web assistance, all while aiming to enhance sales through upselling techniques.
  • Collaborates with Field Sales Associates to advocate for MSC's sales solutions, ensuring account retention and revenue growth.
  • Maintains proficiency in all MSC processes and applications pertinent to the Customer Care Regional Omnichannel role.
  • Utilizes various systems (including but not limited to the MSC website, AS400, WebSOE, Salesforce, Oceana & Vendor Websites) and works with other departments to identify and fulfill customer needs, both expressed and implied.
  • Communicates customer feedback and provides recommendations to management to ensure effective resolution of issues.
  • Stays informed about all Regional Omnichannel functions and resources to guide, train, and support team members while addressing customer requirements related to new functionalities.
  • Builds and nurtures relationships with both internal and external customers to enhance satisfaction and improve sales and quoting opportunities.
  • Takes initiative in resolving challenging customer service issues promptly.
  • Meets or exceeds performance expectations related to quality, sales, quote conversion, upselling, and productivity metrics.
  • Conducts thorough follow-ups using a ticket management system to ensure accurate and timely responses to customer inquiries.
  • Promotes MSC's culture within the department and across the organization to support the fulfillment of MSC's vision and collective purpose.
  • Engages in special projects and performs additional duties as necessary.

ESSENTIAL QUALIFICATIONS:

To excel in this role, candidates must successfully fulfill each essential duty. The qualifications listed below represent the knowledge, experience, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION AND EXPERIENCE:

A high school diploma or equivalent is required. Candidates should have demonstrated success as a Customer Care Omnichannel Representative for at least six months, consistently meeting or exceeding quality standards.

SKILLS:

  • Exceptional customer service skills are essential.
  • Proven sales abilities are required.
  • Familiarity with systems utilized in the Customer Care - Omnichannel role, such as AS400, Oceana, and the MSC website, is necessary.
  • Strong communication skills, including proficiency in standard business English, are required.
  • Bilingual capabilities (Spanish or French) are preferred.
  • A general understanding of the industrial supply sector is advantageous.
  • Demonstrates proficiency in all MSC's required competencies:
    • Customer Focus
    • Decision Quality
    • Drives Collaboration
    • Develops Talent
    • Communicates Effectively
    • Instills Trust

COMPENSATION:

Starting compensation ranges from $16 to $24 per hour, depending on the candidate's location and experience. The salary range is based on similar roles in comparable industries and the local cost of labor. Actual compensation will be determined based on the candidate's relevant experience, educational background, and peer pay equity. The company reserves the right to adjust the range as market conditions evolve.