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Client Support Specialist

2 months ago

Fernley, United States MSC Industrial Supply Full time

Position Overview:

The Customer Care Representative – Regional Omnichannel plays a crucial role in managing customer interactions through voice and email channels. This position involves engaging with customers for product inquiries, sales, and service, all while adhering to the company's standards. Additionally, this role includes mentoring and training fellow team members.


Key Responsibilities:

  • Respond to incoming customer calls and emails to process orders, resolve issues, and offer product suggestions.
  • Work collaboratively with suppliers to source products and develop sales-oriented solutions.
  • Leverage various systems to meet customer needs and relay concerns to management.
  • Foster customer relationships to enhance satisfaction and identify sales opportunities.
  • Take charge of challenging service issues and ensure their resolution.
  • Engage in special projects and undertake additional responsibilities as needed.

Qualifications:

  • High school diploma or equivalent is required.
  • A minimum of six months of experience in a similar capacity is necessary.

Required Skills:

  • Strong customer service and sales capabilities are essential.
  • Proficiency in relevant systems and effective communication skills are required.
  • Bilingual skills are preferred.
  • A general understanding of the industry is advantageous.

Compensation:

The starting salary ranges from $15 to $23 per hour, depending on experience and location. The company reserves the right to adjust compensation based on market conditions.