Client Support Specialist

2 weeks ago


Fernley, United States MSC Industrial Supply Full time

Position Overview:

The Customer Care Representative – Regional Omnichannel plays a crucial role in managing customer interactions through voice and email channels. This position involves engaging with customers for product inquiries, sales, and service, adhering to the company's established standards. Furthermore, this role includes mentoring and guiding fellow team members.


Key Responsibilities:

  • Respond to incoming customer inquiries via phone and email to facilitate order processing, resolve issues, and offer product suggestions.
  • Work collaboratively with suppliers to identify products and develop sales-oriented solutions.
  • Employ various systems to meet customer requirements and relay concerns to management.
  • Foster customer relationships to enhance satisfaction and create sales opportunities.
  • Take initiative in resolving complex service challenges and ensure satisfactory outcomes.
  • Engage in special projects and perform additional responsibilities as needed.

Qualifications:

  • High school diploma or equivalent is mandatory.
  • A minimum of six months of experience in a related position is required.

Required Skills:

  • Strong customer service and sales abilities are essential.
  • Proficiency in relevant systems and effective communication skills are necessary.
  • Bilingual capabilities are preferred.
  • A general understanding of the industry is advantageous.

Compensation:

The starting salary ranges from $15 to $23 per hour, depending on experience and location. The company reserves the right to adjust compensation based on market conditions.



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