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Onboarding Support, Analyst
3 months ago
Description
Position at eXp Realty We are one of the with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in the Who is eXp?Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things. Come join us at eXp Realty – a 7x Glassdoor Best Places to Work organizationWhat you will do:As an Onboarding Support, Analyst at eXp Realty, you will play a pivotal role in enhancing the onboarding experience for newly activated agents. Your primary responsibility will be to support and guide agents through their initial integration with eXp’s tools and systems, ensuring a seamless transition into the company while collaborating closely with the Sr Onboarding Support Analyst and/or Onboarding Support Lead. This role is crucial in fostering a supportive environment that enables our agents to thrive from the outset of their eXp journey.You will provide premium, white-glove service to agents who visit our department in eXp World. Your responsibilities include responding to agent inquiries, managing the agent outreach system, and scheduling agents for the Onboarding Desk Group Sessions. Additionally, you will efficiently guide agents to the appropriate resources and departments within the company, ensuring they receive the support they need across various areas of our business. This role is pivotal in optimizing agent engagement and facilitating a smooth operational flow. Your core responsibilities will include: Providing comprehensive support and guidance to agents using eXp’s tools and systems, ensuring a seamless onboarding experience. Responding promptly to agent inquiries through workplace chat, multi-queue phone systems, and HubSpot, while maintaining effective communication with other departments. Actively participating in the Onboarding Group, posting essential information, and facilitating knowledge sharing across various eXp groups. Managing and overseeing chats specific to your designated regions or throughout the USA. Execute job responsibilities efficiently within set deadlines. Maintain consistent communication with team members and supervisors via emails, instant messaging, and video conferencing. Participate actively in virtual meetings, updating on progress and engaging in discussions. Adhere to all company policies, with a strong emphasis on data security and confidentiality. Deliver high-quality results in assigned projects, tasks, and assignments, ensuring meticulous attention to detail. Effectively manage and prioritize workload to meet deadlines and achieve outcomes. Continuously enhance skills through training and self-directed learning. Collaborate seamlessly with colleagues using remote collaboration tools for document and project sharing. Demonstrate initiative and ownership by proactively addressing challenges in assigned tasks. Remain available and responsive during designated working hours, ensuring operational efficiency. How you will grab our attention: Must be fluently bilingual in both English and Spanish Highly collaborative and capable of working with internal partners to facilitate successful results Strong ability to facilitate presentation to large audiences Highly adaptable and a clear-thinking problem solver Excellent verbal and written communication skills Strong organizational, prioritization and time management skills Proficient knowledge in Google Suite Ability to work remotely with no direct in-person supervision Agile/Flexible attitude Strong attention to detail required Excellent customer service abilities: written and verbal communication must be superb Excellent critical thinking and problem solving skills Team player - able to complete individual tasks as well as work on a team to accomplish a goal Experience in the real estate industry strongly preferred Excellent communication skills both written and verbal Conflict resolution and active listening: ability to assess a customers need or concerns and deliver solutions using critical and creative thinking Proficient knowledge of Google Suite required Dedicated home-office/work space Aptitude for using online platforms and softwares to work remotely (Google Suite, HubSpot, Fuze, Canva, etc) If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to applyWhat eXp Realty Provides: Fully remote environment Paid Time Off 401k with 4% match (immediate vesting) Robust Medical, Dental, & Vision benefits Company provided equipment Monthly Technology Stipend FSA & HSA with employer contributions Health & Wellness incentives 100% Paid Parental Leave We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.