Customer Service Representative

4 weeks ago


Fort Smith, United States Sigma Supply Full time

Job Title: Customer Service Representative

Work Location: Hot Springs, AR

Schedule: Mon-Fri, 8:00am to 5:00pm

Position Overview

Our customer service representatives demonstrate strong skillsets in problem-solving, organization, inventory replenishment, and communication to help provide the Sales Team of Sigma Supply with the right tools to benefit our customer base.

Responsibilities Include

  • Serve customers and sales staff by providing product/service information, and by resolving product/service issues
  • Maintain customer accounts
  • Resolve conflicts by clarifying customer's needs, determine what caused the problem and what the solution needs to be, and explaining the resolution to the client
  • Work autonomously to build relationships with assigned customers and reps
  • Keep work area clean and organized
  • Be able to be flexible for support for other departments
  • Positive attitude and friendly demeanor in correspondence with customers
  • Maintain confidentiality of company/customer proprietary information

The ideal candidate will have

  • 2 years in customer service and distribution/manufacturing
  • Proficiency in written and verbal communication
  • Phone etiquette
  • Listening
  • Conflict resolution
  • Documentation knowledge
  • High school diploma or GED
  • Familiarity with Microsoft Office programs
  • Experience in order entry, tracking, and follow-up


Job Posted by ApplicantPro


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