CORP - Customer Service Representative

1 week ago

Fort Smith, United States Bachoco OK Foods Full time

Founded more than 80 years ago, OK Foods has grown from a livestock and poultry feed manufacturer to join one of the world's leading chicken producers, Bachoco.

Bachoco USA produces the highest quality chicken products for the U.S. market. Currently, the Bachoco USA family includes more than 4,000 team members who are dedicated to consistently producing high-quality chicken products and nourishing people around the world.

Bachoco USA is seeking a Customer Service Representative for our Central Offices in Fort Smith, AR.

Summary: Handles all phases of customer service for food service and retail accounts. Works closely with sales team to ensure customer care and satisfaction.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Process orders, forms, applications, and requests
  • Handles pricing entry into OK system/Communicates pricing to customers when needed
  • Provide solutions to potential problems with assigned accounts
  • Assists with deductions/Assist in Managing Accrual Monies for assigned accounts
  • Identify and assess customer needs to achieve satisfaction
  • Prepare correspondences and fulfill customer needs to ensure customer satisfaction
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Keep records of customer interactions, transactions, comments, and complaints
  • Work closely with scheduling, transportation, and accounting when needed to ensure customer care
  • Performs other duties as required.
  • Maintain a positive, and professional attitude towards customers always.


Supervisory Responsibilities: This job has no supervisory responsibilities.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Good communication skills - oral and written

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills: To perform this job successfully, an individual should have knowledge of Contact Management systems; Order processing systems; Spreadsheet software and Word Processing software.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to sit and talk or hear.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.

An Equal Opportunity Employer to include women, minorities, veterans and persons with disabilities.

*Notice to Third Party Recruitment Agencies: Please note that Bachoco USA and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, Bachoco USA and its subsidiaries shall explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Bachoco USA.

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