Quality Assurance Manager

2 months ago

West Palm Beach, United States Lutheran Services Florida Full time

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong and communities are vibrant .

LSF is looking for a talented Quality Assurance Manager who wants to make an impact in the lives of others.

The schedule for this role is Monday through Friday

Purpose & Impact:

Perform the duties required to manage and provide oversight of the monitoring and tracking activities conducted within the Head Start/Early Head Start Programs to meet compliance mandates defined by the Head Start Performance Standards, State of Florida Child Care Licensing, and local regulations. Participates in and provides leadership in the HS/EHS Quality Assurance efforts. 

Essential Functions:

Monitor quality and compliance at assigned programs/sites, such as: education files, licensing requirements, referral systems for families and children, disabilities, health, nutrition, health, provision of social services, and ERSEA systems.  Assesses curriculum implementation throughout the agency on an ongoing basis.  Provides CLASS observations (if necessary) for all teaching staff on a rotating basis.  Performs internal audits of the Head Start Management Systems (Program Governance, Recordkeeping and Reporting, Self-Assessment, Planning, Fiscal, ERSEA, Communication, Human Resources, Facilities, Materials & Equipment, Ongoing Monitoring).  Supervise the work activities of the Quality Assurance Specialist (s).  Performs and evaluate the self-assessment results and improvement plan  As needed, assist in the provision of parent training to parents of enrolled children in areas such as community resources, ERSEA, and child development.  Meet monthly with site managers/liaisons to keep them abreast of the compliance outcomes and/or new developments in the Head Start Program on state regional and national levels or program changes concerning the Head Start/Early Head Start programs.  Generate and analyze reports as requested and use this information to implement strategies as needed to contribute to continuous quality improvements.  Submit monthly to the Director of Continuous Quality Improvement analysis on compliance reports detailing on-site observations, non-compliance areas, and action taken. Prepare monthly narrative report outlining compliance activities, concerns and recommendations.  Work with staff to ensure the development and maintenance of an effective, informative, supportive, and inviting environment for staff, children, parents, and community volunteers.  Work as part of the Head Start leadership team in long- and short-term planning for Head Start.  Write and develop procedures, documents, and other systems to maintain compliance with Head Start Performance Standards.  Participate in strategic planning for all quality assurance initiatives.  Maintains strict confidentiality with respect to HS/EHS children, families and staff in accordance with LSF and HS/EHS policies and procedures.  Attends training and workshops as directed.  Attends all required staff and parent meetings, as well as Committee meetings, as directed.  Performs other related duties as assigned. 

Other Functions:  

Note: The duties above are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described above. 

Physical Requirements:  

Reasonable accommodation may be made for otherwise qualified persons with disabilities. 

Education:

Bachelor’s Degree in Social Services, Human Services, Business Administration, Public Administration or a related field. Master’s degree preferred. 

Experience:  

Two years of experience working in a social service or not for profit organization, one year in a supervisory or leadership position, relevant knowledge of Head Start Program operations, quality inspections, and auditing, Experience with implementation of Corrective Action Plans and follow-up, computer knowledge of tools, concepts and methodologies of QA, knowledgeable of relevant federal, state and local regulatory requirements.

Also required: Successful completion of a Level II background screening, local criminal record check and drug screening prior to hiring. 

Key Competencies:  

Attention to detail  Communication skills- verbal and written  Data collection, management and analysis  Problem analysis and problem solving  Planning and organizing  Decision-making  Customer service oriented Teamwork 

Other:

Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs. 

Principal Accountabilities:  

Team player with co-workers and central service office staff. Cost effective program operations.  Adherence to agency policies and management practices. Effective staff management and leadership. 

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need.  Mission Driven  staff members become part of the LSF community while  transforming the lives of those in need.  Our staff additionally find  growth opportunities  as they explore areas of interest within the organization.

Amazing benefits package including:  

Medical, Dental and Vision
Teladoc (24/7 online access to doctors)
Employee Assistance Program (EAP)
Employer paid life insurance (1X salary)
13 paid holidays + 1 floating holiday
Generous PTO policy (starting at 16 working days a year)
403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
Tuition reimbursement

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