Claims Manager
3 weeks ago
THE ROLE
The Claims Manager supports the global operations of Live Nation. In this role, you’ll have primary responsibility for managing liability claims in North America.
WHAT THIS ROLE WILL DO
Conduct and/or oversees claim investigations and resolution of self-insured claims
Coordinates overall claims process including investigation and discovery, litigation management, and direction and settlement authority
Collaborate with in-house and outside legal counsel to assure proper handling of litigated files as well as coordination of discovery including but not limited to gathering pertinent legal information and claims documentation, deposition requests, identification and preparation of witnesses and other discovery, as well as assists in developing overall defense strategy
Provide oversight and general management of TPAs on the management of all GL, AL and PD claims, including claim handling best practices, adherence to client service instructions, litigation guidelines, billing guidelines and any other necessary documents/guidelines
Manage claim reviews in partnership with the third-party claims administrator to ensure claim handling is aligned with expectations. Provides coaching and direction to claim examiners, as needed
Attend mediations and other settlement conferences as necessary
Organize and facilitate monthly loss run reports, litigated file reports and claim review meetings with management
Provide guidance to operations on handling incidents as they may arise
Tender and track progression of other types of claims as necessary (property, inland marine, etc)
Other duties associated with claims or risk management department operations, as necessary
WHAT THIS PERSON WILL BRING
Minimum 8+ years’ experience in a corporate risk management department and/or large insurance carrier/TPA liability claims operation
Strong foundation in claims adjustment and TPA management and litigation management
Knowledge of Risk Management Information systems, database analytics, claims trends, and reserve setting and analysis
Proficiency in Microsoft Office 365 (Excel, PowerPoint)
Excellent written and verbal communication skills, strong organizational skills and a collaborative approach to problem solving
Ability to work autonomously to a significant degree, have a high level of attention to detail, be organized and efficient and able prioritize and successfully manage multiple projects, enjoy working in a fast-paced environment, and place a high value on providing exceptional and timely service to internal and external clients
COVID-19 vaccination will be required for this position subject to legally valid exemptions.
BENEFITS & PERKS
Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:
HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets
WEALTH: 401(k) program with company match, Stock Program
FAMILY: New parent programs & support including caregiver leave and childcare cash, infertility support
CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
OTHERS: Volunteer time off, crowdfunding network
Live Nation’s policy regarding vaccinations and masking related to a pandemic or other infectious disease control measures, acts of God, health and safety mandates and/or restrictions imposed by applicable local, state or federal governments has evolved over time. Currently, we strongly encourage employees to be fully vaccinated from such infectious diseases for which vaccinations are available. You are expected to follow Live Nation’s health and safety protocols and policies as they change from time to time
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