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Field Service Engineer III

4 months ago

Marietta, United States Thermo Fisher Scientific Full time

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division
Unity Lab Services, a part of Thermo Fisher Scientific, provides coordinated solutions, instrument, and enterprise services to our customers. Field Service Engineers are customer oriented, an advocate for Thermo Fisher Scientific, and eager to drive growth The candidate should have knowledge and understanding of the principles and applications of isotope ratio mass spectrometry. Products include Thermo Fisher instruments Delta V, MAT 253 Plus, and a variety of peripheral instruments employing continuous flow and Dual Inlet applications.

Territory: up to 80% throughout the United States with the majority of travel in Texas and the Northeast and would need to be within 1 hr of a major airport. There is ONE position posted in multiple locations.

Discover Impactful Work:
Our Engineers handle field service support and customer relationship management including, but not limited to installation, repair, preventative maintenance and providing details reports to the customer. You will also coordinate supplies and work with the Service Team to deliver technical expertise to customers with high-quality results to ensure high-customer satisfaction.

A day in the Life:

Perform on-site installation, repair, and preventative maintenance services. Ensure customer happiness through excellence in repair and support of customers’ products. Maintain communication with customer to ensure understanding of status, cost, and scheduling of all aspects of the service event. Provide rapid and knowledgeable response to all customers’ inquiries. Must be proficient with the use of customer management software for service calls, handle parts inventories, and complete job tasks. Schedule and deliver detailed preventative maintenance service to ensure maximum uptime of customer equipment. Reviews reports and documentation from customers and inspects malfunctioning product to resolve nature and scope of problem. Regularly attend factory provided technical and service training on newest and latest chromatography and mass spectrometry products developed by Thermo Fisher Scientific. Provide accurate and completion of quality training, service reports, expense reports, company provided car maintenance and mileage reporting, as well as other various administrative tasks. Other duties may be assigned

Keys to Success:
Education: Minimum requirement is a BS degree in Physical Sciences, Engineering, Electronics, or related field.

Experience: Minimum of 5 years hands-on experience operating analytical equipment

Knowledge, Skills, Abilities

Must have valid driver license Ability to travel up to 80% overnight domestic travel Ability to work overtime and/or outside regular business hours

Physical Requirements / Work Environment: Regularly lift and/or move up to 50 pounds; and occasionally 100+ pounds with lifting team