Associate Director, Client Operations
13 hours ago
Description
Position at WavemakerDoorDash –Associate Director, Client Operations
Join the DoorDash team and be a part of DoorDash’s continued growth as the number one delivery service in the U.S. While they’ve grown in size and scale, the client team still operates very much like a start-up – fun, creative, entrepreneurial, collaborative, but also working hard, fast and smart.
As the Associate Director for ClientOperations, you will be one of the leaders on the core account team –working closely with the planning, investment and analytics leads as well as being the client go-to for any operational topics. This is a great opportunity for someone who enjoys a fast-paced, ever-changing environment and leading the charge for finance and operational excellence.The ideal candidate will be comfortable adapting quickly to client needs, managing multiple workstreamsefficiently, leading team members effectivelyand thinking creatively to navigate around potential roadblocks while adhering to agency and client processes.
Key Responsibilities
Oversee all aspects of campaign implementation, including:Ensure the Operations team is managingeffective communications of workflow and deadlines for both Wavemaker and client-owned deliverablesWork closely across all investment and relevant teams to foster excellence in implementation and deliveryOverseeefficient coordination with clients, creative partners, investment teams and 3rd party vendors Ensure all related pre- and post- launch activity, including trafficking, asset delivery, launch confirmations, launch decks and post-launch follow-ups, are completed accurately and within timelinesManage and develop processes to ensure timely response and delivery to all client requests (e.g. implementation timelines, asset trackers and other operation/ project management processes) Oversee all Finance-related activity, including:Work with Client Operations Manager to manage financial processes related to media billing and invoicing, such as:Coordinate billing process with multiple investment teamsWork with WM Client Finance and GroupM Finance teams to ensure excellence in billing processesMonitor invoice submission to DoorDash systems in a timely and accurate fashionOversee Client Operations Manager to manage spend reporting workstreams, such as:Coordinate and manage cross check process with the Planning team on related client-facing spend documentsOversee weekly updates with client Finance and Accounting teamsCollaborate with internal teams on ad-hoc requests for spend and data reportingWork closely with WM and GroupM Finance teams on ad hoc financial workstreams Oversee data delivery process, including:Ensure all client-facing spend reporting sources (Planning, Finance and Database) are aligned with each otherOversee weekly database data delivery process to produce accurate outputCollaborate with Business Intelligence and Data Visualization team to build out priority roadmap for database optimizations Guide and lead day-to-day management and communications between clients, internal teams, external partners (including DoorDash’s creative agency) and their respective project needsOversee key communication areas including status updates, key deliverables, timelines, processes, and budget management Lead development of account processes for cross-functional workstreams, including:Working with Operations team to build process documentation and checklists where neededContinuously look for opportunities to develop and implement process improvementsDesired Skill Sets:
Prior media planning or media investment experience Highly organized and process oriented High level of attention to detail and ability to retain a large amount of information Strong people management skills – ability to manage team members for maximum productivity Strong workflow management skills – ability to manage timelines and set clear expectations Strong Excel skills – expertise with pivot tables and analysis of large amounts of complex data Strong problem-solving skills – ability to guide and develop solutions for the team Strong communication skills – clear, sufficiently detailed, concise and timely Strong team work ethic Strong understanding of agency processes Ability to thrive in a fast-paced, high-pressure environment-
Associate Director, Client Operations
1 month ago
New York, United States Starcom Full timeJob Description Overview: The Associate Director, Client Operations is an integral role within the Starcom team, responsible for monitoring and building internal operational processes throughout the account. The Associate Director, Client Operations will also be responsible for monitoring and enhancing a reporting tool used heavily throughout the...
-
Associate Director, Security Technology Operations
2 months ago
New York, United States A client of Security & Investigative Placement Consultants Full timeNY, NJ, Chicago, Dallas (remote with travel)(NOT IT Security and NOT Cyber Security)About the CompanyOur client is a leading global security engineering company, specializing in designing and specifying integrated access control, CCTV, and physical security systems. This entrepreneurial organization has created a highly rewarding culture that encourages...
-
New York, New York, United States Spark Foundry Full timeJob DescriptionAbout Spark FoundrySpark Foundry is a global media agency that exists to bring Higher Engagement, Affinity, and Transactions to brands. By combining flawless media fundamentals with aggressive innovation, Spark inspires consumers to pay more attention, to care more about our clients' brands, and to buy more products and services from...
-
Associate Director
4 weeks ago
New York, United States Training The Street Full timeJob DescriptionJob DescriptionTraining The Street (TTS) is the world’s leading financial learning services company offering targeted and customized training courses to corporate and educational clients. Through the use of highly effective, intuitive teaching methods in an interactive, multimedia setting, our mission is to teach the everyday valuation...
-
Director of Client Operations
1 week ago
New York, United States Premise Health Full timeHealthcare Without Rival Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in...
-
Director of Client Operations
3 days ago
New York, United States Premise Health Full timeHealthcare Without Rival Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in...
-
Client Reporting Associate
4 months ago
New York, United States The Rockridge Group Full timeJob DescriptionJob DescriptionJob title: Client Reporting AssociateDuration: 6 Months Contract To PermLocation: Onsite, Can be in Chicago or NYC (hybrid basis)Position Summary: Client X is seeking an exceptional candidate to join its Investment Management Operations function. Reporting to the Director of Client Reporting, the Client Reporting Associate is...
-
New York, New York, United States Sherwood Media Full timeAbout the RoleSherwood Media's Revenue team has the unique opportunity to sell into an engaged, intelligent, young audience that is hungry for information to be delivered on their terms and in their voice. One that gives them actionable narratives about where we're headed — financially and otherwise. The content strives to make financial news more...
-
Tax - Director – Private Client
4 weeks ago
New York, United States FORVIS Full timeGeneral information Name Tax - Director – Private Client Posting Title Tax Director – Private Client Ref # 2233350 Date Published Thursday, August 8, 2024 City New York State New York Country United States Job Category Tax Office New York NY (MUSA) Advertised Location US-NJ-Iselin, US-NY-New...
-
Associate Director of Operations
2 months ago
New York, United States Manhattan Restorative Health Sciences Full timeJob DescriptionJob DescriptionCompany Overview:With clinics across the 5 boroughs and Long Island, Manhattan Restorative Health Sciences (MRHS) is New York’s leading group of award-winning medical centers specializing in advanced `body and mind’ treatment plans and the development of related clinical research. MHRS employs a range of nationally renowned...
-
Tax - Director – Private Client
1 week ago
New York, United States FORVIS Full timeGeneral information Name Tax - Director – Private Client Posting Title Tax Director – Private Client Ref # 2233350 Date Published Thursday, August 8, 2024 City New York State New York Country United States Job Category Tax Office New York NY (MUSA) Advertised Location US-NJ-Iselin, US-NY-Long...
-
New York, New York, United States BISCUITS & BATH COMPANIES Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Operations Manager to join our team at BISCUITS & BATH COMPANIES. As a key member of our leadership team, you will be responsible for leading the process of building a complete and competent team, developing meaningful relationships with clients, and delivering operational excellence to all...
-
Client Engagement Director
1 week ago
New York, New York, United States GoodApple Full timePosition OverviewGood Apple seeks an exceptional Account Director who excels in delivering value to clients through insightful analysis, strategic problem-solving, and the presentation of effective integrated solutions. This role involves inspiring innovative work streams that foster client growth by leveraging the expertise of the entire Good Apple team. As...
-
Director of Operations
1 month ago
New York, United States Coda Search│Staffing Full timeDirector of Operations (Aftermarket)My client is a machinery manufacturing company based in Syracuse, NY, providing the highest quality of commercial and industrial equipment to clients within high-end resorts & healthcare for the past 80 years. ResponsibilitiesStrategic leadership of Aftermarket Parts, Field Service & Troubleshoot desk departmentsOversee...
-
Associate Director of Operations
1 month ago
New York, United States Uncommon Schools NYC Full timeJob DescriptionJob DescriptionCompany DescriptionUncommon Schools is a nonprofit network of high-performing, public charter schools providing an outstanding K-12 education in historically under-resourced communities. We have proudly built schools that reflect our student population, with more than 60% of our teachers and staff across our network identifying...
-
Associate Director, Media Operations
2 weeks ago
New York, United States KNOWN Full timeWE HAVE CREATED A WORLD WHERE ART AND SCIENCE ARE BEST FRIENDS Known is a modern marketing company engineered for the unprecedented opportunities and challenges facing marketers today. We are about 300+ people strong, pairing PhD data scientists with award-winning creatives, strategists, engineers and expert research teams to produce some of the most...
-
Tax Director
6 days ago
New York, New York, United States FORVIS Full timeAbout the RoleWe are seeking a highly skilled Tax Director - Private Client to join our team at FORVIS. As a trusted advisor, you will serve as a member of various client service teams and possess knowledge of taxation compliance and consulting related to personal, partnership, trust, estate, gift, and wealth retention strategies.Key ResponsibilitiesProvide...
-
Director, Client Service Operations
1 week ago
Rochester, New York, United States Paychex Full timeJob SummaryWe are seeking a highly experienced Senior Manager, Client Service Center to lead our S125 Client Service Call Center and FSA Claims Processing Team. The ideal candidate will have a proven track record of managing high-performing teams, driving business growth, and delivering exceptional customer service.Key ResponsibilitiesTeam Leadership: Manage...
-
Tax - Director – Private Client
1 month ago
New York, NY, United States FORVIS Full timeGeneral information Name Tax - Director – Private Client Posting Title Tax Director – Private Client Ref # 2233350 Date Published Thursday, August 8, 2024 City New York State New York Country United States Job Category Tax Office New York NY (MUSA) Advertised Location US-NJ-Iselin, US-NY-New...
-
New York, New York, United States Sotheby's Full time{"title": "Marketplace Client Service and Operations Associate", "content": "About the RoleSotheby's Marketplace is a fast-growing e-commerce platform within a renowned auction house. We're seeking a highly organized and customer-focused individual to join our team as a Marketplace Client Service and Operations Associate.Key ResponsibilitiesProvide...