Associate Director, Client Operations

1 month ago

New York, United States Starcom Full time

Job Description

Overview: 

The Associate Director, Client Operations is an integral role within the Starcom team, responsible for monitoring and building internal operational processes throughout the account. The Associate Director, Client Operations will also be responsible for monitoring and enhancing a reporting tool used heavily throughout the account. Data integrity is of upmost importance, so a keen eye for detail and forward thinking are key attributes required for this position. 

 
Role Objectives: 

Work alongside the planning, investment, operations, finance, and reconciliation teams to execute the end-to-end financial management process inclusive of budget authorization, client billing, supplier invoice reconciliation and payment, and compliance with internal/external audit requirements  Partner with Finance and Procurement teams to deliver financial reporting and tracking (e.g. monthly analysis of planned vs. actual spend, delivery reporting, etc.)  Manage the tools, systems, and process that enable sound financial operations including planning/investment team support and training  Build strong relationships with internal stakeholders and groups, facilitating synergy between the planning and activation functions that manage day-to-day client business  Build and develop relationships with client business directors and brand teams, ensuring that client and overall data proposition is relevant and aligns with strategy direction  Drive a culture of always-on, data-driven decision making that will institutionalize the use of consumer-driven analytics in media and marketing investment planning  Grow product delivery and agency revenue organically by cross-selling and up-selling value-add analytical products across client divisions, markets & categories 

Qualifications

The candidate must have 4-5 years of experience consulting with clients on making strategic investment decisions to improve business results  Strong Analytical skills with a foundation in strategic business management  Experience implementing a practical and redundant set of double-checks and balances team-wide to consistently strive for flawless execution in all operational areas  Extensive experience using MediaTools and Excel  Strong critical thinking and creative problem-solving skills; demonstrated ability to identify actionable insights  Solid communication skills, able to write clearly, speak professionally, and convey complex technical concepts to a non-technical audience  Proven history of meeting deadlines in a fast-paced environment  Hands-on problem solving abilities and a “can do” approach (someone who is a both a thinker and a doer) 

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