Office Operations Manager

2 weeks ago

Orland Park, United States Anywhere Full time

Office Operations Manager
Learn the exciting and lucrative real estate business from the ground up. America’s largest and most successful real estate company, Coldwell Banker Realty , wants enthusiastic, talented candidates who see their future in real estate, and want to learn from the best.

Our Office Operations Managers work at the ground level in the real estate office where it all happens. Interact with top performing real estate agents, branch leadership, operations managers, regional vice presidents and even the president of the company on a regular basis. Learn multiple aspects of the business from basic industry terms to contracts, closing process, marketing, sales techniques, and much more.

Coldwell Banker is a company built on talent and upward mobility. You may find yourself pursuing a career in sales, operations, marketing, training or sales leadership in a short time.

What you’ll do:
Real estate agents can’t imagine life without you. You’re their real-life Siri – the go-to person who helps them manage – and succeed – in every aspect of their professional life. When agents join the team, you’re the friendly face who welcomes them and shows them the lay of the land. When they need help learning office and marketing tools and systems, you’re the knowledgeable guru guiding them through the process. In short, when they have questions, you have answers. As an indispensable resource for agents and managers, you make it easier for agents, and our office, to succeed. Your success is everyone’s success.

Who you are:

Relationship builder, patiently reading and meeting agents’ needs, easing their concerns by making sure they have what they need, when they need it. Their priorities are your priorities.

Organizer, anticipating agents’ needs and responding to them without delay, while being flexible to adapt to unexpected changes.

Team player, with the ability to support a large number of agents. Your upbeat personality inspires their loyalty and trust, making them feel good about coming to work.

Confident communicator, comfortable speaking in individual or group settings, with verbal and written skills that inspire trust and loyalty with colleagues.

Even-tempered, understanding that people have bad days, and not taking it personally if it spills onto you.


Your responsibilities:

Agent advocate: Providing white-glove service for real estate agents, welcoming them through onboarding, educating them on office systems and making sure they understand the resources available to help clients and make sales.

Office organizer: Keeping the trains running, ensuring that necessary supplies are available; Able to independently handle and resolve unexpected situations; willing and eager to think “outside the box”.

Socially savvy: Understanding and able to share opportunities on Facebook, Twitter, Instagram, Google and other social media.

Loyalty Builder: Promoting a friendly, inclusive office culture and building a positive work atmosphere by celebrating agents’ achievements, recognizing birthdays and work anniversaries, and arranging special events and celebrations.


Qualifications:
What we want you to have:

Customer Service Mindset : A genuine desire to help our agents AND our employees.

Professional demeanor: A calm, steadying presence that makes agents and customers comfortable.

Computer skills:

Communications skills: Strong written and verbal skills to help agents be their best.


What we’d like you to have:

Experience: Two or more years’ experience in a customer-facing, service focused business environment, with administrative responsibility.


#LI-DS1



Exciting News:

EEO Statement: EOE AA M/F/Vet/Disability

Compensation Range:

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