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Billing Specialist
2 months ago
Interested? Apply now
Role: Service Bonus Coordinator
Pay: $22-26.50/hr. depending on experience
Contract – through October, potential for extension or hire based on business needs and performance
Start date: ASAP
Schedule: Hybrid, Tues, Wed, and Thurs in the office. Mon & Fri remote. 8am-5pm
What's the role?
As the Service Billing Coordinator, you get to work with an astonishing team that plays a vital role in the company. Show case your skills and experience with process enhancements by being responsible for managing the end-to-end monthly billing cycle. The Service Billing Coordinator is also responsible for accurate and timely creation of service contracts as well as maintenance and updates of data in all relevant systems. The position requires strong attention to detail, an intense focus on customer satisfaction, the ability to identify opportunities for process improvement and implement changes in a timely and organized manner.
Sound Interesting?
Here's what you'll do:
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- Process all paperwork related to each scheduled service job as stated in working instructions.
- Creation of Service contracts and service orders for all contract related services.
- Process service partner invoices and paperwork as stated in working instructions.
- Assist in updating/maintenance of all invoicing working instructions.
- Handle incoming customer questions/complaints.
- Inform appropriate Service Manager(s) and/or direct Manager/Supervisor of any customer complaints/disputes.
- Advise regional Service Managers of any problems concerning technician paperwork quality and any parts issues encountered.
- Assists in maintaining all databases and systems.
- Advise direct Manager/Supervisor of any difficulties or discrepancies encountered with any current processes or systems.
- Participate in ongoing continuous improvement efforts, including process improvement events.
- Employee must work in compliance of all company policies and procedures, and applicable ISO standards.
- Support direct Manager/Supervisor as necessary, including reports, analysis and review of orders, projects or inventory as requested.
- Other duties as defined or requested.
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- Two years of post-secondary education in accounting or related field, or four years related experience preferred.
- Related ERP or CRM operating systems experience required.
- Positive attitude and willingness to learn.
- Ability to follow and execute standard operating procedures and departmental guidelines.
- Working knowledge of computers and common software applications including competency with MS Office Suite.
- Data Entry with 10-key.
- Excellent verbal and written communication skills, problem solving skills and attention to detail required.
- Be highly organized and have a history of multi-tasking and achieving results including an ability to balance multiple tasks within deadlines.
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- SAP experience preferred.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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