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Service Delivery Manager I

4 months ago

Tallahassee, United States Exela Technologies Full time

About Exela 

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring:

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.

Job Description

About the Role:

As a Driver II, you will be an integral part of our transportation team, responsible for safely and efficiently transporting goods to their destinations. You will represent our company with professionalism and courtesy while adhering to all traffic laws and regulations. This role requires strong attention to detail, excellent communication skills, and the ability to navigate routes effectively. You will play a key role in ensuring timely deliveries and providing exceptional customer service.

Essential Job Responsibilities:

Safely operate company vehicles to transport goods to designated locations, ensuring adherence to all traffic laws and regulations. Load and unload goods onto and from the vehicle, ensuring that items are properly secured to prevent damage during transportation. Plan and optimize delivery routes to ensure timely and efficient delivery of goods, considering factors such as traffic conditions and delivery schedules. Maintain accurate records of deliveries, including mileage, fuel consumption, and delivery times, and report any discrepancies or issues to the transportation supervisor. Perform routine vehicle maintenance checks, such as checking fluid levels, tire pressure, and brakes, and report any maintenance issues or concerns to the appropriate personnel. Provide exceptional customer service to clients and customers, including courteous and professional communication and assistance with unloading goods as needed. Follow company policies and procedures regarding safety, vehicle maintenance, and customer service, ensuring compliance at all times. Handle any unexpected delays, changes, or issues that may arise during transportation, such as traffic accidents or adverse weather conditions, and communicate effectively with the transportation team and customers. Maintain a clean and organized vehicle, both inside and out, and ensure that all required safety equipment and documentation are present and up-to-date. Continuously monitor and adhere to delivery schedules and deadlines, prioritizing urgent deliveries as needed to meet customer requirements.

Qualifications:

High school diploma or equivalent. Valid driver's license with a clean driving record. 1 year of experience as a professional driver, preferably in a commercial or transportation environment. Strong knowledge of local roads, routes, and traffic patterns. Excellent communication skills, both verbal and written. Ability to lift and carry heavy items, as well as perform physical tasks such as loading and unloading goods. Strong attention to detail and the ability to follow instructions and procedures accurately. Ability to work independently with minimal supervision and make sound decisions in a fast-paced environment. Flexibility to work varying shifts, including nights, weekends, and holidays, as needed.

? #LI-Onsite

Pay Disclosure:

"The pay rate for this position starts at $; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

EEO Statement:

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with , , , or We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.