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PIA P&C Support Specialist

5 months ago

Sarasota, United States Hiregy Full time
Job ID 19736 – Customer Service Representative (P&C)
PIA P&C Support Specialist (Tier II)

Location: Sarasota, 34232 – This position is onsite

Pay: $20.00 per hour

Type:  Contract, ends 7/6/2024 with likely extension
Benefits available during the contract period

Job description:
  • Responds to inbound calls and place outbound calls as required by the business unit relating to Property & Casualty suite of products.
  • Researches and resolves product and service issues relative to the Property & Casualty suite of products from any internal/external clients
  • Refers unresolved issues to technical or professional personnel for follow up as needed.
  • Provides advanced customer service and support to internal staff and external clients in the areas of property & casualty suite of products.
  • Maintains a high level of knowledge concerning the products and services supported by the company.  (They will be trained.)
  • Assists external users of technical products by answering questions and solving problems.
  • Ability to diffuse client concerns and notify management of critical situations to ensure the best solution is implemented for the client and business.

Requirements:
  • Must have (2) years of customer service or insurance related experience.
  • High school diploma or equivalent.
  • Background check required.
  • Drug screening required.