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Front Office
4 months ago
Saint Petersburg, United States Millennium Physician Group Full timeJob DescriptionJob DescriptionMillennium Physician Group is seeking to hire a full-time / Front Office Associate to join our Medical Office Team in the St Petersburg, FL area. We are looking for a new team member who is positive, energetic, and loves patient interaction. We want someone who supports our top initiative of ensuring an excellent patient...
Front Office Assistant
4 months ago
Position Summary
Provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.
Responsibilities
Essential Functions
Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required. Obtains accurate and complete patient demographic and insurance information. Processes all requests for medical records according to Orlando Health and department specific policies and procedures. Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements. Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately. Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience. Interacts with patients and families in a professional manner. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures.Other Related Functions
Participates in Quality Assurance/Quality Indicator activities as assigned. Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies. Assists billing service as requested.
Qualifications
Education/Training
High School graduate or equivalent.
Experience
Six (6) months experience in a clerical office, or general business, and/or customer service setting.