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Front Office Supervisor

2 months ago

Saint Petersburg, United States The Moxy St. Petersburg Full time
Job Summary

We are seeking an experienced and dedicated Guest Service Supervisor to join our team at The Moxy St. Petersburg. As a key member of our front office team, you will be responsible for supervising and coordinating the activities of our front desk, reservations, and guest services teams.

Key Responsibilities
  • Supervise and train front office personnel to ensure excellent guest service and high-quality performance.
  • Coordinate and direct the activities of the front desk, reservations, and guest services teams to ensure seamless operations.
  • Prepare and analyze reports to identify areas for improvement and implement changes to enhance guest satisfaction and operational efficiency.
  • Maintain a positive and inclusive work environment, fostering open communication and collaboration among team members.
  • Develop and implement strategies to improve guest satisfaction, loyalty, and retention.
  • Collaborate with other departments to ensure seamless operations and excellent guest experiences.
Requirements
  • Minimum 2 years of experience in a supervisory role in the hospitality industry.
  • Proven track record of delivering excellent guest service and high-quality performance.
  • Strong leadership and communication skills, with the ability to motivate and inspire team members.
  • Ability to analyze data and implement changes to improve guest satisfaction and operational efficiency.
  • Knowledge of hospitality operations, including front office, reservations, and guest services.
About The Moxy St. Petersburg

The Moxy St. Petersburg is a stylish and modern hotel located in the heart of the city. We offer a unique and exciting work environment, with a focus on innovation, creativity, and guest satisfaction. Our team is passionate about delivering exceptional guest experiences and making every stay unforgettable.