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Front Desk Supervisor

1 month ago

Kissimmee, United States Westgate Resorts Full time

Company Description

Pay rate: $18 / hour - Use our Daily Pay benefit and get access to your pay as you need it. 

Westgate Vacation Villas & Town Center Resort boasts more than 3, accommodations and offers a great opportunity to meet and share stories with guests who arrive from around the world to enjoy Central Florida’s world-famous theme parks and attractions. Enjoy our world-class resort's surroundings and excitement, such as 14 heated outdoor pools, 14 hot tubs, and the state-of-the-art Shipwreck Island Water Park.

Job Description

As a Front Desk Supervisor, you will lead our front desk team to ensure every guest's journey begins and ends with a positive and memorable impression of our resort.

Supervise and train front desk agents to deliver top-notch customer service and operational excellence. Handle guest inquiries, complaints, and requests promptly and professionally, ensuring a high level of guest satisfaction. Oversee daily front desk operations, including check-in/check-out processes, room assignments, and reservation management. Schedule and manage front desk staff, ensuring adequate coverage at all times. Monitor and manage financial transactions, including room charges, payments, and cash handling. Serve as the primary point of contact for front desk-related issues, facilitating effective communication between departments. Conduct regular audits of front desk procedures and performance to ensure adherence to company standards and policies. Address and resolve any operational or guest issues that arise, implementing solutions and preventing recurrence. Assist with special requests, such as making restaurant, transportation, or entertainment reservations and arranging tours.

Qualifications

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Proven experience in a supervisory role within the hospitality industry, preferably at the front desk. Strong leadership skills with the ability to motivate and manage a team effectively. Excellent customer service skills, with a focus on creating a welcoming and positive environment for guests. Exceptional organizational and multitasking abilities, with a keen eye for detail. Strong written and verbal communication skills, capable of interacting with team members and guests at all levels. Proficiency in hotel management software and front desk operations. Ability to lift up to 15lbs and stand for long periods.

Additional Information

Why Westgate?

Comprehensive health benefits – medical, dental and vision Paid Time Off (PTO) – vacation, sick, and personal Paid Holidays K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Member (, hotels, cruise, resorts, restaurants, entertainment, etc.)  Advancement & development opportunities Community Involvement Programs