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Technical Support Engineer
4 months ago
Description
Responsibilities:Technical Support Engineers (TSEs) respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve. Working on challenging problems requires in-depth system knowledge and a sound understanding of operating principles.
Exercise judgment within broadly defined practices and policies in selecting methods, and techniques for achieving results.
As the need arises, collaborate with specialists and other teams to craft an optimized plan of action to resolve the technical issues and recover equipment functionality to customer happiness.
Document solving processes and technical findings to generate service reports and presentations.
40%-60% travel (domestic and international)
Preferred Qualifications:
Experience with Optical components, lasers and electronics
Minimum Qualifications
Master's Level Degree and 0 years related work experience or Bachelor's Level Degree and related work experience of 2 years or 6 years related work experience.
The company offers a total rewards package that is competitive and comprehensive including but not limited to the following: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
