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Restaurant General Manager – ARRIVE Austin – Emmer

4 months ago

Austin, United States ARRIVE Hotel Austin Full time

MORE ABOUT US:

 

Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service.


We’re a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we’re always looking for spirited, hardworking, passionate people that can join our team and grow with us


POSITION PROFILE


The Restaurant General Manager oversees and manages the front of house and works in partnership with the Chef de Cuisine to manage the entire restaurant. They are responsible for all daily operations of the restaurant, including the management of FOH employees and other FOH managers. They lead by driving hospitality and fostering a positive work environment, are responsible for finances, maximizing sales, optimizing profits, ensuring that guests and staff are happy, and that partners and corporate are communicated with. This position reports directly to the General Manager of ARRIVE Austin.


ABOUT ARRIVE AUSTIN


Located in the heart of East Austin, ARRIVE Austin is the perfect neighborhood hotel for guests looking for a blend of modern luxury, local authenticity, and friendly hospitality. With meticulously designed rooms and three distinct dining outlets, ARRIVE Austin welcomes travelers and locals alike. If you’re passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at ARRIVE Austin 


ABOUT EMMER & RYE


Emmer & Rye Hospitality Group is a Restaurant Group based in Texas. We seek to create spaces where people come together and share thoughtful food, curated beverages and warm hospitality. Our goal is for these spaces to provide high quality opportunities for hospitality professionals to grow within their careers and showcase pathways towards sustainable practices. www.emmerhospitality.com


THE TASK AT HAND:

Manage Daily Floor Shifts:

  • Oversee staff setup and breakdown of the restaurant, assign and check daily side work
  • Create server sections and strategize on the management plan for service
  • Meet with Chefs daily to review menu changes, print daily menus and ensure they are ready for service
  • Hold daily line ups with staff to review reservations, nightly focus, and menu changes.
  • Maintain POS menus and settings and troubleshoot when necessary.
  • Ensure OpenTable is maximized diligently, cover counts are accurate, and tables are finished on time to provide accurate reporting
  • Ensure service and hospitality standards are met during every service
  • Ensure positive guest service in all areas.
  • Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
  • Be a leader in hospitality, radiate warmth on the floor, set the example for your team
  • Build lasting relationships with our guests by touching tables and making connections.
  • Be an ambassador of our product and service.
  • Tell the story of what makes us special to our guests and team members.
  • Ensure a safe working and guest environment to reduce the risk of injury and accidents.
  • Complete accident reports promptly in the event that a guest or employee is injured.
  • Prepare End of Day emails to company managers, corporate and partners to communicate the restaurants daily performance, including sales and cover reports, VIPs, and incidents of note.


Position Responsibilities:

  • FOH Managers: Supervise the FOH managers, set work goals with them, set organizational expectations, monitor the progress of their duties and performance, coach and mentor their leadership skills, and conduct performance reviews at the 30/60/90 day marks, followed by bi-annual reviews.
  • Payroll: Run weekly payroll, review daily clock-ins, and manage the weekly tip pool
  • Financial: Oversee FOH financial performance, tracking sales and cost on labor and beverage, manage daily cash flow and cash deposits
  • Sales: Constantly drive sales through OpenTable efficiencies, staff trainings, community outreach, working diligently with the events & reservations and marketing teams.
  • Staffing: Maintain an accurate and up-to-date plan of FOH staffing needs at all times. Meet all budgeted Palisociety labor and profit goals.
  • Oversee ads, interviews, hiring, orientation, onboarding, and training of all new employees.
  • Training & Development: Develop employees by providing ongoing feedback, establishing performance expectations, provide ongoing education, and conducting performance reviews with clear feedback.
  • Personally oversee disciplinary action and termination when necessary.
  • Maintenance: Report issues to the property maintenance team and help facilitate repairs as needed whether structural, equipment or aesthetic. Work closely with the property maintenance team on all maintenance issues so that repairs happen in a timely manner.
  • Guest Issues: Handle all triaged guest reviews, and personally handle the most delicate guest issues.
  • Events: Oversee the execution of in-house events with the Events Team
  • HR: Ensure that any HR documentation is accurate, complete, and stored properly, and that SOPs are followed across all departments.
  • First In Command: As the leader of the entire FOH team, the Restaurant General Manager must understand how to perform every FOH role, and be comfortable performing every FOH manager’s duties, to ensure coverage in emergencies and efficiency in holding their teams accountable.


Communication:

  • Attend bi-weekly manager meetings with third-party partner (Emmer & Rye Hospitality Group) and corporate to analyze weekly profit & loss statement and report on the overall health of the restaurant
  • Management Meetings: Run bi-weekly meeting in partnership with the CDC to keep the entire management team on track, motivated, goal-oriented, and aligned
  • Reporting: Keep property management team and the corporate team fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and take prompt corrective action where necessary or suggests courses of action.


Accountability:

  • Complete job responsibilities in a timely and effective manner in accordance with Palisociety company policies and procedures.
  • Maintain a favorable working relationship with all company employees to promote a harmonious work environment, boosting morale, productivity, and efficiency/effectiveness
  • Provide a favorable image of the company, including restaurant cleanliness (inside and out) and upholding staff appearance/uniform standards.
  • Prioritize keeping the FOH team motivated and engaged daily, diligently working to keep morale high and foster a healthy, positive work culture
  • Perform other duties and responsibilities as required or requested by corporate and partners.

 

WHAT WE'RE LOOKING FOR:

  • Passion for food, beverage, and hospitality
  • Self-discipline, initiative, leadership ability and pleasant, approachable nature
  • Ability to lead by example with a neat and clean appearance.
  • Ability to motivate employees to work as a team and maintain engagement
  • Must be a problem solver and multi-tasker, able to handle the pressures of coordinating restaurant operations and staff while finding appropriate solutions to restaurant problems.
  • Must possess good communication skills
  • Possess a can-do, team-oriented, flexible attitude
  • Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen, bars, and dining areas.
  • Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
  • Communicate with CDC effectively concerning consistent high quality of food presentation.
  • Must be ServSafe Manager certified and uphold all ServSafe guidlines.
  • Must be TABC certified.
  • Must be flexible in hours and shifts, hours will vary.
  • Ability to perform all functions at the restaurant level.
  • Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion.
  • Work with hot, cold, and hazardous equipment as well as operates phones, computers, fax machines, copiers, and other office equipment.


WHAT'S IN IT FOR YOU:

  • A competitive compensation package including medical, dental, vision, and life insurance.
  • 401(k) retirement plan (future you will love this one)
  • Paid time off, holiday pay, and sick pay when you’re under the weather.
  • Career advancement in an organization committed to helping star employees thrive.
  • There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
  • Professional development that sets you up for success across multiple hospitality career paths.
  • A collaborative work environment where your creative ideas can come to fruition.
  • Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come)
  • Hands-on training with a nimble team.



Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.


For more information, visit www.palisociety.com or follow @palisociety


For more information, visit lepetitpali.com or follow @lepetitpali


For more information, visit www.arrivehotels.com or follow @arrivehotels


We are an E-Verify Employer/Somos un empleador de E-Verify.