Account Manager

1 month ago

Laurel, United States Wayne Farms Full time

PRIMARY FUNCTION: The Sales Account Manager acts as the primary, day-to-day contact for assigned accounts. This role manages existing weekly business, analyzes customer need to sell excess products, makes pricing decisions, manages claims, and resolves customer service issues to maximize sales margins for the Company’s poultry products.

RESPONSIBILITIES AND TASKS:

Partner with Sales Manager to develop and implement strategic growth plan(s) to fully commit product for food services, wholesale markets, and value add processing; implement and roll out plan to assigned customer base through sales initiatives, price adjustments, etc. Effectively manage the sales mix through independent judgement and discretion by evaluating customer sales and analyzing need for product or new product; move excess product by determination of price adjustments and implement sales initiatives for customer providing maximum profit margins Investigate customer claims and facilitate resolution of customer credit issues and invoice deduction claims Enter customer orders into system in a timely manner and follow-up on orders that will miss requested delivery dates Act as liaison between customers, Sales Managers and logistics and operations personnel to ensure communication and customer satisfaction Responsible for broad decision-making within sales ( account maintenance, sales prices and margins, claim management, tonnage maximization, etc.); confer with Sales Manager if needed Build and maintain relationships with assigned portfolio of current customers; visit as needed to improve market mix and sales or resolve customer complaint issues Develop and maintain pricing files, call sheets and update customer forecasts in ATP Serve as a leader in maintaining customer focus, and ensuring an acceptable level of customer satisfaction across customer base Monitor and analyze sales growth for competitive opportunities, develop initiative and implement Identify new customers and partner with sales team to develop new opportunities Create and deliver presentations for sales initiatives, pricing adjustments, etc. to both internal and external customers Act as a resource for Sales Account Managers in customer relations, pricing, etc., to facilitate customer relationships, sales and issue resolution. Identify opportunities for improvement, develop improvement, present to appropriate personnel, and lead or participate in the implementation of improvement Wear personal protective equipment in all areas where required Perform additional relevant duties as assigned

SUPERVISOR RESPONSIBILITIES:

None. This is an individual contributor role with required competencies: Functional/Technical Skills, Action Oriented, Problem Solving, Learning on the Fly, and Interpersonal Savvy

EDUCATION and CERTIFICATIONS:

High School diploma or equivalent; some college work preferred

EXPERIENCE AND SKILLS:

Minimum one (1) year relevant experience within the poultry or other protein industry Minimum one (1) year relevant inside sales, customer service, sales support or outside sales experience; work within the poultry industry preferred  Self-starter who demonstrates strong initiative and sense of urgency, with the ability to work in a fast-paced environment Strong interpersonal skills with the ability to positively influence new and existing customers Strong attention to detail and organizational skills with the ability to prioritize Must have the ability to effectively communicate, both verbal and written, with internal and external customers in a timely and professional manner Ability to work collaboratively with others, possessing tact and discretion and demonstrate a high level of confidentiality in all matters Ability to apply knowledge of market strategies, budgets, pricing strategies, and general economics to quickly identify new business and customer opportunities Strong computer skills with the ability to work with multiple Microsoft applications (Word, Excel, and PowerPoint.)

SAFETY REQUIREMENTS:

Follow and ensure others follow departmental and company safety policies and programs

PHYSICAL REQUIREMENTS:

Ability to travel up to 10% Ability to remain stationary for extended periods

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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