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Front Desk and Night Audit

4 months ago

Portland, United States Canterbury Hotel Group Full time
Join our team at Holiday Inn Express and Suites Cascades Station

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service we’d like to meet you. Hotel experience is a plus but is not required. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities:
  • Perform all check-in and check-out tasks.
  • Manage online and phone reservations.
  • Inform guests about payment methods and verify their credit card data.
  • Register guests collecting necessary information (like contact details and exact dates of their stay).
  • Welcome guests upon their arrival and assign rooms.
  • Provide information about our hotel, available rooms, rates and amenities.
  • Respond to clients’ complaints in a timely and professional manner.
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
  • Upsell additional facilities and services, when appropriate.
  • Maintain updated records of bookings and payments.

Skills:
  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role.
  • Experience with hotel reservations software, like Opera, Cloudbeds and RoomKeyPMS.
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor.
  • Customer service attitude.
  • Excellent communication and organizational skills.

Job Types:
  • Full-time, Part-time.

Pay:
  • $16.00 - $18.00 per hour.

Benefits:
  • 401(k) matching.
  • Dental insurance.
  • Employee discount.
  • Health insurance.
  • Vision insurance.

Schedule:
  • 8 hour shift.
  • Day shift.
  • Holidays.
  • Monday to Friday.
  • Night shift.
  • Weekend availability.

Supplemental Pay:
  • Bonus pay.

Experience:
  • Hotel Experience: 1 year (Preferred).
  • Customer Service: 1 year (Preferred).

Shift availability:
  • Day Shift 
  • Evening Shift 
  • Night Audit Shift (Preferred).