Front Desk Manager

4 weeks ago

Portland, United States MKM Hotels Full time
Job Summary

Join our team as a Front Office Manager, where you will lead our front desk operations to provide exceptional guest service in a dynamic hospitality setting. As a pivotal member of our team, you will oversee the front office staff, manage guest interactions, and ensure smooth check-in and check-out processes to create a welcoming and efficient environment for our guests.

Education & Experience

- Proven experience in customer service and guest relations within the hotel or hospitality industry
- Multilingual abilities are advantageous for catering to diverse guests
- Proficiency in front desk operations, night audit processes, and hotel management software
- Strong leadership skills with the ability to motivate and guide a team towards excellence
- Bilingual proficiency is a plus for effective communication with international guests

If you are a dedicated professional with a passion for delivering exceptional service, possess strong organizational skills, and excel in managing front office operations in a fast-paced environment, we invite you to apply for the Front Office Manager position. Join us in providing top-tier hospitality services while fostering a welcoming atmosphere for our valued guests.

General

This job description is not intended to be all-inclusive, additional details will be specified by the

supervisor. The associate will also perform other reasonable business duties as signed by the supervisor.

Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.

If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.

Indigo One, LLC is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.

I HAVE READ AND UNDERSTAND THE JOB DESCRIPTION AS STATED ABOVE AND ACCEPT THAT ANY OF THE TASKS MAY BE MODIFIED OR CHANGED. I ACCEPT RESPONSIBILITY FOR KNOWING THE MODIFICATIONS AND / OR CHANGES IN THIS JOB DESCRIPTION. I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THIS JOB AS LISTED ABOVE, WITH OR WITHOUT REASONABLE ACCOMMODATION.

Requirements

Responsibilities:

- Supervise and train front desk staff to deliver outstanding customer service
- Manage guest check-ins, check-outs, and reservations with precision and professionalism
- Coordinate with housekeeping, maintenance, and other departments to meet guest needs
- Handle guest inquiries, requests, and complaints promptly and effectively
- Ensure compliance with hotel policies, procedures, and safety standards
- Oversee night audit procedures and resolve any issues that may arise during the night shift
- Maintain accurate records of room inventory, rates, and financial transactions
- Implement strategies to optimize front office operations and enhance guest satisfaction

Salary Description

19.00 - 22.00 DOE

  • Front Desk Manager

    6 days ago

    Portland, Oregon, United States Radisson Hotel Portland Airport Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Radisson Hotel Portland Airport. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing front desk operations, and leading a team of front desk staff.Key ResponsibilitiesGuest Service Delivery:...

  • Front Desk Manager

    4 weeks ago

    Portland, United States La Quinta Inn & Suites - PDX Full time

    Job DescriptionJob DescriptionDescription:Job Summary Join our team as a Front Office Manager, where you will lead our front desk operations to provide exceptional guest service in a dynamic hospitality setting. As a pivotal member of our team, you will oversee the front office staff, manage guest interactions, and ensure smooth check-in and check-out...

  • Front Desk Assistant Manager

    3 weeks ago

    Portland, United States The Portland Regency Hotel & Spa Full time

    The Portland Regency Hotel & Spa is looking for a Front Desk Assistant Manager to join our team!. A beautiful Historic Hotel of America located in the heart of Portland's Old Port District. Full-Time benefits include Medical, Dental, Life and Short-Term Disability insurances, Holidays, and PTO. Part-Time benefits include Sick Time. All employees receive HHA...

  • Front Desk Manager OEM/HM

    3 months ago

    Portland, United States Crestline Hotels & Resorts Full time

    ** Front Desk Manager OEM/HM** ** Front Desk Manager OEM/HM** **Overview** The Front Desk Manager will assist in the planning, direction, coordination and execution of all activities and personnel within the front office departments to include: front desk, bell/door, concierge (if applicable). The Front Desk Manager is responsible for ensuring that all front...

  • Front Desk Concierge Manager

    3 weeks ago

    Portland, United States Touchmark Full time

    ETHIC - Excellence, Teamwork, Hospitality, Integrity, and Compassion - steadfastly characterizes our mission to continually enrich the daily lives of residents. At Touchmark, we say: I AM AN ALLY •I AM A FRIEND •I AM A GIVER This position works cooperatively with all the directors, managers, and line staff to lead the scheduling and delivery of...

  • Front Office Supervisor

    3 weeks ago

    Portland, United States Terwilliger Plaza Full time

    Job DetailsJob Location Terwilliger Plaza - Portland, OR Position Type Full Time Salary Range $24.50 - $26.50 Hourly Travel Percentage None Job Category Admin - Clerical Description At Terwilliger Plaza, located in beautiful downtown Portland, we believe that encouraging a deeper sense of dedication and belonging is key to how we attract and retain our best...

  • Front Desk Supervisor

    6 days ago

    Portland, Oregon, United States Sage Hospitality Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Sage Hospitality Group. As a key member of our front office staff, you will be responsible for ensuring the smooth operation of our hotel's front desk, providing exceptional customer service, and maintaining a high level of hospitality.Key...

  • Front Desk Manager

    3 months ago

    Portland, United States Kimpton Hotel Full time

    Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...

  • Front Desk Supervisor

    5 days ago

    Portland, Oregon, United States Sage Hospitality Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Sage Hospitality Group. As a key member of our front office staff, you will be responsible for ensuring the smooth operation of our hotel's front desk, providing exceptional customer service, and maintaining a high level of hospitality.Key...

  • Front Desk Associate

    6 days ago

    Portland, Oregon, United States Gold's Gym Washington Full time

    Job Summary:We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Gold's Gym Washington. As a Front Desk Associate, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a positive experience for our members and guests.Key Responsibilities:Customer Service:...

  • Front Desk Concierge Manager

    3 weeks ago

    Portland, United States Touchmark Full time

    ETHIC - Excellence, Teamwork, Hospitality, Integrity, and Compassion - steadfastly characterizes our mission to continually enrich the daily lives of residents. At Touchmark, we say: I AM AN ALLY •I AM A FRIEND •I AM A GIVER This position works cooperatively with all the directors, managers, and line staff to lead the scheduling and delivery of...

  • Front Desk Supervisor

    1 month ago

    Portland, Oregon, United States Radisson Hotel Portland Airport Full time

    We are seeking a dynamic and experienced Front Desk Supervisor to join our team. The ideal candidate will be responsible for directing, planning, and coordinating activities of the front desk staff to ensure prompt, courteous service to all guests and guarantee their experiences are distinctively supreme.Position Information: Full-time position, hourly rate...

  • Front Desk Representative

    6 days ago

    Portland, Maine, United States Hilton Garden Inn Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hilton Garden Inn. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.Key ResponsibilitiesGuest Services: Greet and...

  • Front Desk Representative

    6 days ago

    Portland, Maine, United States Hilton Garden Inn Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hilton Garden Inn. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.Key ResponsibilitiesGuest Services: Greet and...

  • Front Desk Associate

    3 months ago

    Portland, United States Gold's Gym Washington Full time

    Become a service MOTIVATOR! Part Time, Flexible schedules, Great for students or for a 2nd job!All employees get a FREE GYM MEMBERSHIP! The Front Desk position is a key position with in the club. The front desk is where our guests and members receive their first impressions of the club as they enter. The Front Desk Associate is required to greet guests and...

  • Front Desk Associate

    3 months ago

    Portland, United States Gold's Gym Washington Full time

    Job DescriptionJob DescriptionBecome a service MOTIVATOR! Part Time, Flexible schedules, Great for students or for a 2nd job!All employees get a FREE GYM MEMBERSHIP!The Front Desk position is a key position with in the club. The front desk is where our guests and members receive their first impressions of the club as they enter. The Front Desk Associate is...

  • Front Desk Associate

    6 days ago

    Portland, Oregon, United States PM Hotel Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at PM Hotel Group. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesGuest Services: Greet and welcome guests, respond to their...

  • Front Desk Representative

    13 hours ago

    Portland, Maine, United States Highgate Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key ResponsibilitiesGuest Service: Provide attentive, courteous, and efficient...

  • Front Desk Agent

    3 months ago

    Portland, United States Canterbury Hotel Group Full time $16

    **Front desk evening shift 3 pm-11 pm**JOIN OUR TEAM !!We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a...

  • Front Desk Supervisor

    1 month ago

    Portland, United States Atrium Hospitality Full time

    Hotel: Portland Holiday Inn. Front Desk Supervisor. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence Get To Know Us:The Holiday Inn Portland Airport, is a full-service hotel and conference center with 240 Front Desk, Supervisor, Customer Service, Hotel