Area Branch Operations Coordinator

3 weeks ago

Cleveland, United States Airgas Full time

How will you CONTRIBUTE

and GROW?The Area Branch Operations Coordinator (ABOC) assists the Area Vice President by supporting efforts to improve the safety, profitability, effectiveness, accuracy, and efficiency of the Area Branch operations. The ABOC is responsible for providing analytics, evaluation and reporting of Branch metrics and pricing initiatives. The ABOC further supports the Area Branch locations with ongoing SAP, vendor and product training.

In particular, you will:

Assists and supports the District Managers (DMs) and Branch associates comply with Safety Management Systems in conjunction with the Regional Safety Department. Supports the Branches on the execution of the Accident and Injury Reduction Plans consistent with Airgas Safety Council and Safecor guidelines.

Maintains an up-to-date knowledge and understanding of Standard Operating Procedures (SOPs) Manual, Safety Management System, SAP processes and learning tools, Business Warehouse (BW) tools, and SharePoint tools. Provides support to the branch leaders in the Area to improve the understanding and effective use of these procedures and systems.

Provides training and conducts audits on Standard Operating Procedures (SOPs). Shares results with DMs and the Branch associates as well as the AVPs. Follows up by measuring progress at the branches and communicating with the AVP and DM.

Supports efforts to ensure that new employees at the branches receive the appropriate training on systems, procedures, and processes.

Assists with making certain that SAP enhancements, changes, corrections, reports, and other communication from various functional leaders is shared with the appropriate associates within the business Area. Actively participates in the “cascade” of information to the branches that comes from regional or corporate leadership. This may include policy changes, roll-outs, road shows, new products or services, safety compliance and other local or national projects.

Supports the Company objective to execute Airgas’s Core Strategy I and II activities in the Branches and throughout the Area.

Assists the AVP and DMs by compiling branch metrics for the branches within the Area and identifying and communicating results and sharing best practices throughout all assigned branches.

Communicates routinely with AVP regarding progress, obstacles, issues, and process improvement suggestions at the branches. Communicate with leadership when ineffective or poor processes are identified that are contributing to transaction inaccuracy or should be otherwise improved.

​May assist the Area leaders improve transactional accuracy and SAP proficiency.

Supports effective teamwork, communication and collaboration between the branch associates, field sales teams, Sales Specialists, and Business Service Center (BSC) associates.

Conducts routine visits to Branches to assist the AVP and his or her direct reports by identifying and evaluating branch performance, safety compliance, inventory levels, SOP compliance, and training gaps.

Other projects/initiatives as assigned.

________________________

Are you a MATCH?

High School Diploma or GED Required. Associate’s degree or higher preferred.

Minimum of five (5) years of increasing responsibility in branch retail sales or branch/production operations.

Prior experience with sales and/or operations in the distribution industry preferred.

Prior SAP experience required.

Proficient working knowledge of Microsoft Office applications (Word, Excel, and Outlook) and SharePoint functionality.

Must be proficient with SAP utilization and system capabilities.

Ability to read and comprehend manuals and documentation such as material safety data sheets and Standard Operating Procedures (SOP’s).

Considerable independent judgment and initiative are required in resolving problems and making recommendations.

Analytical skills and financial acumen for articulating metrics utilized by sales and the Branches.

Strong interpersonal skills with the ability to influence others and to create cross-functional alignment.

Communicates effectively both verbally and in writing; listens effectively and clarifies information as needed; works well with others in a cross-functional team environment across the organization knowing who to engage to achieve results. Uses candor and sensitivity in their dealings with others.

Demonstrates a clear and effective speaking manner for the purpose of explaining information.

Self-starter; self-motivated; well organized; ability to work independently and as part of a team.

Detail oriented.

________________________

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. 

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates. 

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program for dependent children.

_________________________

Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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