Branch Lead Customer Experience Manager

4 weeks ago


Cleveland, Ohio, United States PNC Financial Services Group Full time

At PNC Financial Services Group, we are committed to delivering exceptional customer experiences that drive loyalty and growth. As a Branch Lead Customer Experience Manager, you will play a critical role in shaping the future of our retail banking organization. This dynamic role requires a unique blend of leadership, customer service, and sales skills, with a focus on driving revenue growth and improving customer satisfaction.



Job Summary

We are seeking a highly motivated and experienced professional to lead our team of customer-facing staff in delivering exceptional customer experiences. As a Branch Lead Customer Experience Manager, you will be responsible for coaching and mentoring our team members to develop their customer service skills, supervising customer interactions, and identifying opportunities to upsell and cross-sell PNC products. You will also be responsible for managing the day-to-day operations of the branch, ensuring that all transactions are processed efficiently and accurately.



About PNC

PNC Financial Services Group is one of the largest financial institutions in the United States, with a long history of delivering high-quality financial services to our customers. We are committed to creating a workplace culture that values diversity, equity, and inclusion, and we are proud to be recognized as a leader in customer service and employee satisfaction.



Responsibilities


  • Coach and mentor customer-facing staff to develop their customer service skills and improve customer satisfaction
  • Supervise customer interactions to identify opportunities to upsell and cross-sell PNC products
  • Manage the day-to-day operations of the branch, ensuring that all transactions are processed efficiently and accurately
  • Develop and implement strategies to improve customer satisfaction and drive revenue growth
  • Collaborate with the branch manager to develop and implement branch goals and objectives
  • Ensure compliance with all regulatory requirements and company policies


Requirements

To be successful in this role, you will need to have a strong background in customer service, sales, and leadership. You will also need to have excellent communication and interpersonal skills, with the ability to work effectively with a diverse range of customers and staff. In addition, you will need to have a strong understanding of PNC's products and services, with the ability to identify opportunities to upsell and cross-sell.



What We Offer

PNC offers a comprehensive range of benefits to our employees, including medical, dental, and vision coverage, 401(k) matching, and paid time off. We also offer a range of training and development opportunities to help you grow your career and achieve your goals.



In terms of salary, we estimate that the base salary for this role will be in the range of $65,000 to $80,000 per year, depending on your level of experience and qualifications. Additionally, you may be eligible for a bonus based on your performance.



We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



How to Apply

To apply for this role, please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you



Estimated salary: $72,500 per year



Location: Parma, OH



Job type: Full-time



Benefits: Medical, dental, vision, 401(k) matching, paid time off


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