Care Coordinator

4 weeks ago

Cleveland, Ohio, United States Western Reserve Area Agency on Aging Full time
Job Title: Care Coordinator

Western Reserve Area Agency on Aging is seeking a highly motivated and compassionate Care Coordinator to join our team. As a Care Coordinator, you will play a vital role in addressing the social determinants of health and promoting holistic health outcomes for our members.

Job Responsibilities:
  • Conduct comprehensive phone assessments to identify and address Social Determinants of Health (SDoH) factors affecting members' well-being.
  • Develop a deep understanding of members' social, economic, and environmental circumstances through effective questioning and active listening.
  • Collaborate with interdisciplinary teams to create individualized care plans that address identified SDoH barriers and promote holistic health outcomes.
  • Facilitate referrals and coordinate access to community resources such as housing assistance, transportation services, food assistance programs, and mental health support.
  • Educate members on available healthcare insurance benefits and assist with enrollment or navigation of insurance coverage options.
  • Maintain accurate documentation of assessments, interventions, and outcomes in accordance with regulatory requirements and organizational standards.
  • Provide ongoing support and follow-up to ensure members' needs are met and address any barriers to accessing recommended resources or services.
  • Stay informed about changes in social services, community resources, and healthcare policies to provide up-to-date information and support to members.
  • Effectively manage and efficiently handle a substantial volume of both outbound calls initiated by the representative and inbound calls received from members.
Requirements:
  • High school diploma or equivalent educational attainment. Preference to associate degrees.
  • Previous experience in fields related to social services, human services, community resources, welfare programs, and healthcare.
  • Proficiency in conducting verbal and written interviews and assessments with excellence.
  • Strong ability to communicate effectively and collaboratively with others, fostering positive working relationships.
  • Demonstrated capability to comprehend written materials pertinent to essential job functions.
  • Aptitude to understand, recall, and apply information relevant to essential job functions.
  • Skill in analyzing, evaluating, and implementing logical courses of action based on available information.
  • Basic proficiency in computer skills, including familiarity with Microsoft Office applications.
  • Ability to manage high call volumes efficiently using a digital phone system.

Western Reserve Area Agency on Aging is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment. If you are a motivated and compassionate individual who is passionate about promoting health equity and addressing the social determinants of health, we encourage you to apply for this exciting opportunity.

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