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Field Service Manager

2 months ago

Glen Burnie, United States United Rentals Full time

Great company. Great people. Great opportunities.

If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals

As a Field Service Manager at United Rentals, you’ll be the leader of a major maintenance enterprise. You’ll have the opportunity to hire and motivate an amazing team of Field Service Technicians. You will have direct supervision responsibilities for all field repair and maintenance employees. You’ll continually improve efficiency and customer satisfaction, by ensuring equipment is properly maintained and repaired. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management.

What you'll do:

  • Responsible for continually improving efficiency as well as customer and employee satisfaction within the field repair and maintenance team

  • Oversee dispatch of field technicians within entire Metro Area territory to maximize efficiency and customer service

  • Work closely with Operations Managers and Service Managers to ensure service is properly scheduled and executed to guarantee superior customer service

  • Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes

  • Responsible for R&M, P&L and associated costs/budget

  • Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control

  • Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication

  • Other duties assigned as needed

Requirements:

  • High School Diploma required; trade-School Degree a plus; bachelor’s Degree preferred

  • Valid driver's license with acceptable driving record

  • Extensive Equipment Fleet Maintenance and leadership experience (10 years)

  • Strong motivational and leadership skills

  • Excellent customer service skills

  • Strong knowledge of maintenance accounting and P&L

  • Basic computer skills particularly with Microsoft Excel

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures. 

Why join us?

We don’t just “talk the talk” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

  • Paid Parental Leave

  • United Compassion Fund

  • Employee Discount Program

  • Career Development & Promotional Opportunities

  • Additional Vacation Buy Up Program (US Only)

  • Early Wage Access through Payactiv (US Hourly Only)

  • Paid Sick Leave

  • An inclusive and welcoming culture

Learn more about our full US benefit offerings here.

Mutual respect for the dignity and fundamental rights of all persons defines our culture. United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.