Senior Field Service Technician

3 weeks ago

Glen Burnie, Maryland, United States Rivian Full time
About Rivian

Rivian is a pioneering electric vehicle manufacturer dedicated to creating a sustainable future. As a company, we challenge conventional thinking and strive for excellence in everything we do. Our team is passionate about innovation, quality, and customer satisfaction.

Job Summary

We are seeking a highly skilled Sr. Field Service Technician to join our team. The ideal candidate will possess extensive experience in high voltage diagnostic work, excellent communication skills, and a customer-first approach. This role requires a dynamic and resourceful leader who can foster cross-functional interaction and champion a culture of continuous improvement.

Responsibilities
  • Support pre-production vehicle builds, including assisting cross-functional teams
  • Travel to locations to support as required until the local Service Center opens
  • Operate remotely until the local service center opens, if applicable
  • Follow Rivian repair procedures with efficiency without compromising quality and safety
  • Perform diagnosis, repairs, installations, and inspections on vehicles
  • Leverage a strong understanding of schematics and diagrams to diagnose and resolve repair issues accurately and appropriately
  • Perform vehicle repairs in a setting outside of a service center
  • Conduct road tests on vehicles to ensure quality of the repair
  • Perform necessary parts operations such as parts ordering, receiving, shipping, and inventory
  • Utilize a deep understanding of parts department process to ensure quality standards are met
  • Stay up to date with technical skills and required training
  • Support campaigns and containment initiatives
  • Demonstrate high-level administrative experience through the use of Microsoft Office tools
  • Maintain high-quality work and efficiency while working with little supervision
  • Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
  • Provide service support to the field to support the Service organization
  • Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment
  • Support, Coach, and Mentor other technicians as assigned
  • Additional plant support, including travel, may be required depending on business need
Qualifications
  • HS Diploma or GED preferred
  • Graduated from an accredited automotive repair school or equivalent vocation program preferred
  • Extensive experience in HV diagnostic work
  • 10 or more years' experience working on vehicle high voltage systems preferred
  • Understands HVIL (High-Voltage Interlock) and the high voltage architecture
  • Minimum 3 years' experience as a shop foreman, team lead, shop supervisor, or trainer preferred
  • Excellent written and oral communication
  • Ability to root-cause problems and find or suggest solutions
  • Experience in Continuous Improvement Process
  • Experience using test tools (PICO-Scope, PCAN, KavaserMemorator, breakout box, etc.)
  • Extensive experience in bumper-to-bumper diagnosis and repair
  • Ability to drive non-commercial truck and trailer preferred
  • Ability to travel up to 75% of the time, or as needed
  • Must possess a valid driver's license, and maintain a clean driving record
  • No driving-related suspensions or revocation of Driver License (within a 3-5 year period)
  • Parts department and billing experience preferred
  • Experience using a work order management system including repair documentation
  • Experience working in start-up environments preferred
  • Strong organizational and time management skills along with attention to detail
  • Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.)
  • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
  • Ability to read and speak fluent English
  • Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions, or schematics
  • Minimum age of 21
  • Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours
  • Ability to properly document repairs completed and in process
Pay Disclosure Salary Range/Hourly Rate for Maryland Based Applicants: $37.86-$47.33 (actual compensation will be determined based on experience, location, and other factors permitted by law).

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