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HR Service Delivery Program Manager

2 months ago

Phoenix, United States WELLS FARGO BANK Full time
About this role:

The Wells Fargo HR Operations team is seeking a HR Service Delivery Program Manager to help drive the evolution of our delivery model, processes and technology. In this role you will assist with a portfolio of HR Operations projects and initiatives, partner with business leaders to redesign processes and utilize data and analytics to improve the employee and manager experience.

In this role, you will:
  • Participate in a variety of assigned projects and programs in HR Service Delivery to ensure success in meeting business goals and objectives.
  • Identify and work on initiatives related to process improvement and HR service optimization.
  • Review and research strategies and action plans to establish effective processes while meeting performance metrics
  • Utilize independent judgment to guide moderate risk deliverables
  • Analyze business problems, document and recommend solutions
  • Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities
  • Collaborate and consult with leaders and executive management on matters of significance regarding strategic approaches, effectiveness of support function, and business performance or improvement
  • Use data to tell the story, identify and address opportunities within the process.
  • Provide work direction to less experienced Strategy and Execution staff
  • #HRJOBS
Required Qualifications:
  • 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
  • Experience with HR process design and product management
  • Experience with Service Delivery operations
  • Experience with Workday HCM
  • Process design experience
  • Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
  • Strong collaboration and partnering skills
  • Ability to interact with all levels of an organization
  • Solid critical thinking skills
  • Operational knowledge of HR tools, processes, workflows
  • Understanding of HR or similar tools and technology to support, drive and leverage emerging technology trends.
  • Experience completing industry research and using the information to develop and recommend approach for WF businesses
Job Expectations:
  • Willingness to work on-site at one of the posted locations
Posting End Date:
20 Jun 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

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