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Service Delivery Manager
4 months ago
You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As part of our diverse tech team, you can architect, code, ship and support software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.
How will you make an impact in this role?
As a Service Delivery Manager in our Mission Control Governance & Service Control organization, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express. This role ensures that technology resilience service is delivered effectively and that identified actions to maintain or improve levels of service are implemented.
Key responsibilities may include:
Plans, assigns and leads efficient usage of resources for initiatives, projects and other deliverables of Technology ResilienceMonitors, controls and reports on key initiatives Central point of contact for vendor DR Plan and Exercise reviewsMonitors resource utilization, recommending options when neededEnsure forward progress on initiatives including audit responses, process enhancements and other requestsEnsures responses to centralized email and slack messages are responded to accurately and timelyDevelops the program strategy and the various enterprise-wide high-level project plans with scope and approach are fully understood by all partners Ensures integration of projects and adjusts project scope, timing, and budgets as needed, based on objectives Identifies and tracks key achievements and recommend adjustments to cross-functional team plans Ensures accurate reflection of project/program budgets, forecasts, and actuals with related tools Monitors and communicates the progress of the team and ensures timely and effective communication of the status in terms of risks/issues Anticipates program/project risks and issues and ensures that appropriate mitigation planning is in place to avoid compromising delivery Communicates with key partners regarding program strategy/plan direction and changesMinimum QualificationsThe successful candidate for this position must be a proven self-starter with the ability to manage multiple priorities for various stakeholders. In addition, the candidate must possess the following qualifications:
Bachelor's Degree or equivalent experience in related field. Extensive business/industry work experience, with shown experience in a leadership role and project management role Ability to lead cross-functional, large/complex program or multiple programs Ability to adapt to situations to quickly resolve issues and/or gain alignment Ability to communicate with all leadership levels Ability to use business and technical experience to identify impacts or risks and build plans to mitigate them Ability to effectively negotiate and influence to reach desired outcomesPreferred QualificationsExperience in Governance.Knowledge of Business Continuity practicesExperience with relevant business domain related functions Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
