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Customer Service Representative
4 months ago
Primary Talent Partners has a 3-month contract with one of our educational clients. This will be a fully remote position
The Customer Support Representative provides direct customer service and technical support to users of products and associated platforms. Participate and assist in a wide range of activities conducted by the Customer Support Department.
Essential Accountabilities:
- Provide direct support, normally by telephone and email, to users of *** programs, including instructors, teachers, administrators, students, as well as Sales and Marketing staff of partner companies.
- Contact customers according to procedures and timetables set by the supervisor in order to work with them regarding the use and effectiveness of these programs and platforms.
- Assist in departmental activities including research, documentation, and training.
- Participate in trouble-shooting and testing of *** programs; actively contribute to their continuous improvement by providing ideas to Product Development based on customer feedback.
- Observe and support departmental and company-wide standards for conduct, communication and record keeping.
- Develop and maintain a high level of knowledge about all aspects of *** programs and platforms. Cooperate flexibly with other departments, contributing time and skills to satisfy a range of needs.
- Perform other assignments or duties as required.
Required Skills:
- High School Diploma or equivalent required; Associate's or BA degree preferred.
- Familiarity with PC and Macintosh computer operating systems and applications.
- Excellent verbal communications and writing skills required; technical documentation experiences a plus.
- Excellent relationship management skills, high level of professionalism, maturity and enthusiasm.
- Customer or technical support experience preferred.
- Proficiency in basic mathematics preferred.
- Technical (IT), network administration, and/or programming experience a plus.
- Strong presentation skills and prior training experience a plus.
Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com
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