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Customer Service Advocate II

4 weeks ago

Columbia, United States PGBA Full time

Description


 

Customer Service Advocate II

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team

Logistics:

This position is full-time position (40 hours per week) Monday through Friday 8:00 am-4:30 pm reporting onsite to our GPC Building located at 17 Technology Circle, Columbia, SC 29203 .

What You’ll Do:

Ensure effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries

Handle situations which may require adaptation of response or extensive research

Accurately documents inquiries

Initiate or process adjustments or performs other research as needed to resolve inquiries

Coordinate with other departments to resolve problems

Respond to, research and/or assist with priority inquiries and special projects as required by management

Provide feedback to management regarding customer problems, questions, and needs

Maintain accurate records on complaints and/or other customer comments and makes recommendations for changes to management

Follow through on complaints until resolved or reports to management as needed

Maintain basic knowledge of quality work instructions and company policies

Assist with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations

Maintain all departmental productivity, quality, and timeliness standards

Assist with the training of new employees and cross training of coworkers

To Qualify for This Position, You’ll Need:

High School Diploma or equivalent

1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience

Excellent verbal and written communication skills

Proficient spelling, punctuation, and grammar

Strong human relations and organizational skills

Ability to handle high stress situations

Good judgment

Ability to handle confidential or sensitive information with discretion

Ability to learn and operate multiple computer systems effectively and efficiently

Basic computer operating skills

Standard office equipment

We Prefer That You Have:

Associate Degree

3 years of customer service or call center experience

Knowledge of word processing, spreadsheet, and database software.

What We can Do for You:

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

Subsidized health plans, dental and vision coverage

401K retirement savings plan with company match

Life Insurance

Paid Time Off (PTO)

On-site cafeterias and fitness centers in major locations

Wellness program and healthy lifestyle premium discount

Tuition assistance

Service recognition

Employee Assistance

Discounts to movies, theaters, zoos, theme parks and more

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure your meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. If the qualifications require proof of semester hours, please attach your transcript to your application.

Management will be conducting interviews with the most qualified candidates, with prioritization given to those candidates who demonstrate the preferred qualifications.

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