Customer Service Advocate II

2 months ago


Columbia, United States LanceSoft Full time

Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.
60% Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.
15% Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.
10% Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
10% Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
5% Assist with the training of new employees and cross training of coworkers.

Required Skills and Abilities:

Excellent verbal and written communication skills. Proficient spelling, punctuation, and grammar. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment. Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently. Required Software and Tools: Basic computer operating skills. Standard office equipment.

Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software. Work Environment: Typical office environment.



  • West Columbia, United States BlueCross BlueShield of South Carolina Full time

    We have a job opening for the position of Customer Service Advocate II at BlueCross BlueShield of South Carolina. In this role, your responsibility will be to provide prompt, accurate, thorough, and courteous responses to all customer inquiries. Inqu Customer Service, Advocate, Processing, Service, Retail, Healthcare, Customer, Management


  • West Columbia, United States BlueCross BlueShield of South Carolina Full time

    We are currently hiring for a Claims Customer Service Advocate II to join BlueCross BlueShield of South Carolina. You will provide prompt, accurate, thorough and courteous responses to all complex customer inquiries. Inquiries are typically non-routi Customer Service, Advocate, Service, Processing, Retail, Healthcare, Customer, Management


  • Columbia, United States Manpower Group Inc. Full time

    We are excited to announce an opening for the position of Customer Service Advocate II at one of our large scale Healthcare client. Job details: Position: Customer Service Advocate II Location: Columbia, SC - 29229 Job Type: Full-time - Contract Salary: $13 - $14 per hourly on W2. Responsibilities: Respond promptly, accurately, and courteously to...


  • West Columbia, United States Experis Full time

    Experis IT ManpowerGroup has partnered with a leading Medical insurance organization in the Columbia, SC for a Customer Service Advocate II role to assist their team. This is an on-site role. Industry: Medical insurance Title: Customer Service Advocate II Pay Rate:$18/hr on W2 Location: Columbia, SC Duration: Contract with potential for...


  • West Columbia, United States Experis Full time

    We are excited to announce an opening for the position of Customer Service Advocate II at one of our large scale Healthcare client. Job details: Position: Customer Service Advocate II Location: Columbia, SC - 29229 Job Type: Full-time - Contract Salary: $13 - $14 per hourly on W2. Responsibilities: 1. Respond promptly, accurately, and courteously to customer...


  • Columbia, United States Spectraforce Technologies Full time

    Title: Customer Service Advocate II Location: Columbia, SC, 29229 Duration: 4 months assignment Duties: Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. 60%...


  • Columbia, United States Spectraforce Technologies Inc Full time

    Title: Customer Service Advocate II Location: Columbia, SC, 29229 Duration: 4 months assignment Duties: Provides prompt, accurate, thorough and courteous responses to all customer inquiries.Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures.Performs research as needed to resolve inquiries.60% Ensures...


  • Columbia, United States Spectraforce Technologies Inc Full time

    Title: Customer Service Advocate II Location: Columbia, SC, 29229 Duration: 4 months assignment Duties: Provides prompt, accurate, thorough and courteous responses to all customer inquiries.Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures.Performs research as needed to resolve inquiries.•60%...


  • Columbia, United States Spectraforce Technologies Inc Full time

    Title: Customer Service Advocate II Location: Columbia, SC, 29229 Duration: 4 months assignment Duties: Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve...


  • Columbia, United States Spectraforce Technologies Full time

    Title: Claims Customer Service Advocate IILocation: Columbia, SC, 29229Duration: 5 months assignmentShift : Monday-Friday 7:45-4:15pmDuties: Responsible for responding to customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. Reviews and...


  • Columbia, United States Spectraforce Technologies Full time

    Title: Claims Customer Service Advocate IILocation: Columbia, SC, 29229Duration: 5 months assignment (Contract To Perm)Shift: Start time- 7:45am or 8:00am (Monday- Friday)Note: Onsite role. Skill sets/qualities: Data Entry Experience, Organizational Skills. Ability to follow instructions with limited supervision. Flexibility when daily responsibilities...


  • Columbia, United States TEKsystems Full time

    Customer Service Representative II Columbus, South Carolina ( 16.00 USD/hour) (Paid Training) Highlights of the job: · Industry: Customer Support · Employment Type: Contract to Hire · Schedule: Needs to be available between 8:00am- 6:00pm to receive a 8hour shift. · 8 weeks of training · Start Date: 8/5/2024. Working with an extensive client...


  • West Columbia, United States Spectraforce Technologies Full time

    Title: Claims Customer Service Advocate II Location: Columbia, SC, 29229 Duration: 5 months assignment (Contract To Perm) Shift: Start time- 7:45am or 8:00am (Monday- Friday)Note: Onsite role. Skill sets/qualities: Data Entry Experience, Organizational Skills. Ability to follow instructions with limited supervision. Flexibility when daily responsibilities...


  • Columbia, United States ASK Consulting Full time

    Job DescriptionJob Description"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".Job Title: CSR: Customer Service Advocate IILocation: Columbia SC 29229Duration:06 months Pay Range is $13/hr. to 16.50/hr. on W2 Job description :Provides prompt,...


  • West Columbia, United States BlueCross BlueShield of South Carolina Full time

    Responsible for responding to customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. Reviews and adjudicates claims and/or non-medical a Customer Service, Claims, Advocate, Service, Processing, Retail, Healthcare


  • Columbia, United States US Tech Solutions, Inc. Full time

    Job Title: Customer Service Advocate Location: Columbia, SC 29203 Duration: 6+ months (Possible contract to hire) Job Description: · Hours/Schedule: 8:30am - 5:00pm. Onsite training 4 weeks. · Provides prompt, accurate, thorough and courteous responses to all customer inquiries. · Performs research as needed to resolve inquiries. · Ensures...


  • Columbia, United States PGBA Full time

    Description   Logistics: This position is a typical office environment, full time (40 hours/week) 8:30 AM – 5:00 PM Monday-Friday, located 17 Technology, Columbia, SC 29203 What You Will Do: Ensure effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Initiate or...


  • West Columbia, United States BlueCross BlueShield of South Carolina Full time

    Responsible for responding to routine correspondence and telephone inquiries pertaining to claims or appeals. Identifies incorrectly processed claims and completes adjustments and related reprocessing actions. Description Logistics: This position is Customer Service, Claims, Advocate, Processing, Service, Retail, Healthcare, Training


  • Columbia, United States Hornet Staffing, Inc. Full time

    Duties Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. 60% Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written,...


  • Columbia, United States US Tech Solutions, Inc. Full time

    Job Title: Customer Service Advocate Location: Columbia, SC 29229 Duration: 6+ months (Possible contract to hire) Job Description: · Hours/Schedule: Monday through Friday 8:00 pm-4:30 pm. · This role primary responsibility will be handling customer service calls from providers and members. · Preferred skills: communication, problem solving,...