Customer Service Advocate II

1 month ago

Columbia, United States Manpower Group Inc. Full time

We are excited to announce an opening for the position of Customer Service Advocate II at one of our large scale Healthcare client. Job details: Position: Customer Service Advocate II Location: Columbia, SC - 29229 Job Type: Full-time - Contract Salary: $13 - $14 per hourly on W2. Responsibilities: Respond promptly, accurately, and courteously to customer inquiries via telephone, written communication, web, or walk-ins. Conduct research as needed to resolve non-routine inquiries, adapting responses as necessary. Initiate and process adjustments, coordinating with other departments as required. Provide feedback to management on customer issues and recommend changes for improvement. Maintain accurate records of customer complaints and comments, ensuring timely resolution. Maintain knowledge of company policies and assist with process improvements. Assist with training new employees and cross-training coworkers. Requirements: Excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to adapt responses and conduct research as needed. Knowledge of customer service principles and practices. Ability to work effectively in a team environment. Previous customer service experience preferred. High school diploma or equivalent required. If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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