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Customer Service Advocate
1 month ago
Job Title: Customer Service Advocate
Location: Columbia, SC 29203
Duration: 6+ months (Possible contract to hire)
Job Description:
· Hours/Schedule: 8:30am - 5:00pm. Onsite training 4 weeks.
· Provides prompt, accurate, thorough and courteous responses to all customer inquiries.
· Performs research as needed to resolve inquiries.
· Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries.
· Initiates or processes adjustments or performs other research as needed to resolve inquiries.
· Coordinates with other departments to resolve problems.
· Responds to, researches and/or assists with priority inquiries and special projects as required by management.
· Provides feedback to management regarding customer problems, questions and needs.
Responsibilities:
· Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management.
· Follows through on complaints until resolved or reports to management as needed.
· Maintains basic knowledge of quality work instructions and company policies.
· Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
· Maintains all departmental productivity, quality, and timeliness standards.
· Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments..
Experience:
· 2 years-of customer service or call center experience.
Skills:
· Excellent verbal and written communication skills.
· Strong human relations and organizational skills.
· Ability to handle high stress situations.
· Good judgment skills. Strong customer service skills.
· Ability to learn and operate multiple computer systems effectively and efficiently.
Education:
· High School Diploma or equivalent.
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