Customer Care Representative- ON SITE

3 weeks ago

Norristown, United States TEKsystems Full time

TEKsystems  is hiring several  Customer Service Representatives  to work for a client located in the  Perkiomenville, PA  area. These positions will offer an  ONSITE  schedule for both training and normal shift.

This position is a great, foot in the door opportunity with a ton of upward mobility and growth available. The position is open due to rapid growth with the client. Also, these openings will interview this week and start as soon as possible

Job Description

-Answers or places calls to customers to learn about and/or address their needs, concerns, or other issues with products or services.

-Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and

valued.

-Engages in active listening with customers, confirming or clarifying information and diffusing escalated situations, as needed.

-Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability.

-Utilizes job-specific software, databases, scripts, and tools appropriately when addressing a variety of different topics presented by customers.

-Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service.

-Engages with customers to assess needs and makes sales recommendations for products or services that may better suit identified customer needs.

Top 5 Qualifications

·1-2 years of call center experience preferred

·2-3 years of customer service experience

·Experience communicating (strong communication skills)

·Microsoft experience

·Ability to work in a fast-paced environment

Hours

Full time- 40-hour work weeks- 8-hour shift between 8am-6pm- possibility of weekend hours

Pay

to start- tons of opportunity to earn more with tenure ( within the first 6months - 1 year tenure)

Benefits 

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: 

§Medical, dental & vision 

§Critical Illness, Accident, and Hospital 

§401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

§Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

§Short and long-term disability 

§Health Spending Account (HSA) 

§Transportation benefits 

§Employee Assistance Program 

§Time Off/Leave (PTO, Vacation or Sick Leave) 

This position is of immediate need/immediate hire looking to start as soon in the next couple of weeks. This position also offers room for advancement and growth opportunities.

If interested, please apply with your most up to date resume and a recruiter will contact you as soon as possible Looking forward to

connecting

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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