Customer Service Representative

2 months ago


Norristown, United States Attilio Plumbing, Heating and Cooling Full time
Job DescriptionJob Description

We are seeking an On-Site Customer Service Representative to join our team at Attilio Plumbing, Heating & Cooling 

You will be responsible for Customer Service and various Administrative Support roles. Also, you will be responsible for Dispatching between Customers and Technicians in the Field.  This is a Full-Time, hourly-paid Position with Sales opportunities. 

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Outbound calling
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Dispatch Jobs on schedule following Customer interaction
  • Assist Management 

Qualifications:

  • MUST be a "People Person"
  • Previous experience/knowledge of HVAC & Plumbing a major +
  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and execute
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Sales experience a +
Company DescriptionWe are a forward thinking Plumbing and HVAC Company. We wish to maintain and grow our very loyal and valued customer base. We believe in quality people, taking pride in one's work, and treating everyone, Customer and Employee alike, with the utmost respect and care. We're building a bigger Family at Attilio and are looking for our next Great Family Member to join ours Come join a Local Legend and thrive with usCompany DescriptionWe are a forward thinking Plumbing and HVAC Company. We wish to maintain and grow our very loyal and valued customer base. We believe in quality people, taking pride in one's work, and treating everyone, Customer and Employee alike, with the utmost respect and care. We're building a bigger Family at Attilio and are looking for our next Great Family Member to join ours Come join a Local Legend and thrive with us

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