Customer Care Associate

2 weeks ago


Norristown, Pennsylvania, United States Hartlandlubes Full time

Company Overview

Hartland Lubricants & Chemicals is a family-owned distributor of lubricants and chemicals, established in 1960. Our headquarters is located in Onalaska, WI, and we serve a diverse range of customers, including automotive, commercial, and industrial sectors throughout the upper Midwest. Our success is driven by our employees, whose varied backgrounds and experiences contribute to our innovative solutions and entrepreneurial culture. We foster an environment where every team member can actively participate in our growth and share their ideas to shape our future.

Position Summary

As a Customer Service Representative, you will collaborate with customers and the Sales team to manage incoming inquiries, process orders, and provide essential support. This full-time role operates during standard business hours, Monday through Friday.

Key Responsibilities

  • Handle a multi-line phone system efficiently
  • Utilize various software applications, including Microsoft Office
  • Perform additional administrative tasks as required

Qualifications

  • Demonstrated experience in customer service
  • Proficiency in Microsoft Office applications
  • Strong problem-solving abilities and multitasking skills
  • Capability to thrive in a fast-paced environment

Benefits

We offer competitive compensation and a comprehensive benefits package, including:

  • Medical benefits with options for traditional PPO or high deductible health plans
  • Dental coverage, including orthodontic services for children
  • Dependent care Flexible Spending Account (FSA)
  • Retirement plan with pre-tax and Roth 401(k) contributions, along with employer profit sharing
  • Group term Life and Accidental Death and Dismemberment (AD&D) insurance
  • Disability insurance, covering paid sick leave, short-term, and long-term disability
  • Paid vacation and holidays

We are an Equal Opportunity/Affirmative Action Employer, committed to diversity and inclusion.


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