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Sales Operations Specialist

2 months ago

Burlington, United States Progress Full time

Job Summary

We are Progress (Nasdaq: PRGS) - an experienced, trusted provider of products designed with customers in mind so they can develop the applications they need, deploy where and how they want, and manage it all safely and securely.
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Sales Operations Specialist, working a hybrid between your home office and our Burlington MA headquarters, and help us do what we do best: propelling business forward. We are seeking a dynamic and proactive Sales Operations Specialist to join our team. As a Sales Operations Specialist, you will play a pivotal role in transforming ideas into actionable processes, implementing policies, tracking initiatives, and ensuring accountability for adherence. This role requires a strategic thinker with strong project management skills and a passion for optimizing operations.

In this role, you will: 

Develop and implement policies and processes within the frameworks of business development, account management, and customer success. Collaborate with IT and internal stakeholders to ensure seamless integration and implementation of policies and processes within Salesforce (SFDC), SalesLoft, and other CRM/Sales tools. Drive the execution of initiatives aimed at enhancing efficiency, productivity, and overall performance within these functional areas. Analyze data and key performance indicators (KPIs) to evaluate the effectiveness of implemented processes and identify areas for improvement. Provide training and support to teams to ensure understanding and compliance with policies and processes within the designated frameworks. Maintain documentation for policies, procedures, and process workflows, ensuring accuracy and alignment with organizational goals. Provide training and support to teams to ensure understanding and compliance with policies and processes.

Your background:

Bachelor’s degree in business administration, Operations Management, or related field (Master's degree preferred). We will consider applicable experience in place of education. Experience in a sales operations role. Please note this is NOT a senior role though so only 3-5 yrs will be ideal. Proven experience in policy development, process improvement, and project management within the BDR, account management, and customer success frameworks. Strong understanding of Salesforce (SFDC), SalesLoft, and other CRM/Sales tools, with experience in implementing policies and processes within these platforms. Excellent analytical skills with the ability to interpret data and drive actionable insights. Expert MS excel skills (pivot tables, etc)  Exceptional communication and interpersonal skills with a collaborative mindset. Detail-oriented with a focus on accuracy and compliance. Ability to work from the office 3-4 days per week If this sounds like you and fits your experience and career goals, we’d be happy to chat.
What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy: Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.  Competitive salary, uncapped commission, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave. Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health. Apply now#LI-SC1
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