Assistant Front Office Manager

5 months ago

Orlando, United States Omni Hotels & Resorts Full time

Overview

Orlando Resort at Championsgate

The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.


Omni Orlando’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

Job Description

Reporting to the Director of Front Office, this position will assist in managing the Front Office operations, ensuring all systems, standards and controls are maintained. Will possess strong communication, leadership, and organizational skills and be able to inspire superior service from associates. Will have the passion and drive to roll up his or her sleeves on a daily basis ensuring we provide a luxury product and experience for all our guests.

Responsibilities

Handle all training with associates to ensure Omni Standards. Manage front office and guest services staff.  Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning. Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. Be very familiar with the hotel computer system for training maintenance and trouble shooting. Complete weekly supply inventories to ensure adequate pars of such. Complete rate discrepancy report and make needed changes. Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc. Prepare group information sheets. Complete check-out with balance report. Complete credit check daily. Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities. Assure knowledge and training of Marketing Programs of company and hotel. Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications

Previous supervisory or leadership experience is required. Previous luxury hotel experience is preferred. Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays. Ability to stand for the entire scheduled shift. Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed. Knowledge of Property Management Systems and related computer programs. Strong knowledge of Microsoft Office Software.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability.

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