Network Operations Manager
3 months ago
Key Responsibilities:
- Team Management: Supervise and mentor the NOC team; oversee daily operations and support team development.
- Service Management: Resolve technical issues, monitor performance metrics, and manage SLAs to meet client expectations.
- Technical Oversight: Ensure high standards in network and VoIP support, collaborate on complex issues, and optimize monitoring tools.
- Process Improvement: Implement best practices and maintain documentation for NOC processes.
- Client and Internal Collaboration: Handle escalations, and work with field technicians and clients to align services with their needs.
Qualifications:
- Proven experience in NOC management, service management, or a similar technical leadership role.
- Strong technical knowledge of network operations and VoIP systems, with a focus on support processes.
- Demonstrated leadership skills with experience in managing and developing technical teams.
- Excellent problem-solving abilities and experience with advanced troubleshooting.
- Familiarity with network monitoring tools and performance metrics.
- Strong communication skills and experience in client and internal stakeholder management.
- Relevant certifications (e.g., CCNA, CompTIA Network+) are advantageous.
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