Network Operations Manager

3 months ago


Hicksville, United States AV Staffing Solutions Full time
Our client, an IT Solutions provider, specializing in network and telephony solutions is seeking a Network Operations Manager to lead their Network Operations Center. The individual in this role would be managing a team providing technical support ensuring smooth NOC Operations and high-quality Service.

Key Responsibilities:
  • Team Management: Supervise and mentor the NOC team; oversee daily operations and support team development.
  • Service Management: Resolve technical issues, monitor performance metrics, and manage SLAs to meet client expectations.
  • Technical Oversight: Ensure high standards in network and VoIP support, collaborate on complex issues, and optimize monitoring tools.
  • Process Improvement: Implement best practices and maintain documentation for NOC processes.
  • Client and Internal Collaboration: Handle escalations, and work with field technicians and clients to align services with their needs.

Qualifications:
  • Proven experience in NOC management, service management, or a similar technical leadership role.
  • Strong technical knowledge of network operations and VoIP systems, with a focus on support processes.
  • Demonstrated leadership skills with experience in managing and developing technical teams.
  • Excellent problem-solving abilities and experience with advanced troubleshooting.
  • Familiarity with network monitoring tools and performance metrics.
  • Strong communication skills and experience in client and internal stakeholder management.
  • Relevant certifications (e.g., CCNA, CompTIA Network+) are advantageous.
Salary: $70k - $80k



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