Strategic Operations Manager

4 weeks ago


Hicksville, New York, United States Tek Experts Full time
About the Role

We are seeking a highly skilled Strategic Operations Manager to join our team at Tek Experts. As a key member of our organization, you will play a critical role in driving business growth and ensuring operational excellence.

Key Responsibilities
  • Leadership and Strategy: Develop and implement business plans that align with our company's overall strategy, ensuring maximum operational efficiency and customer satisfaction.
  • Process Improvement: Identify and implement process improvements to enhance performance, reduce costs, and improve customer experience.
  • Resource Management: Ensure the right balance of resources to maintain service delivery within agreed-upon budgets, while driving business strategy to maximize operational excellence.
  • Team Development: Coach, mentor, and inspire first-line management teams to live our company values, achieve high employee engagement, and drive business results.
  • Performance Management: Develop and implement KPIs to measure effectiveness, ensure business goals are met, and build managerial capability within the management team.
Requirements
  • Technical Expertise: 5-10 years of experience in technical support, software support, IT operations, or infrastructure services, with at least 3 years of managing teams.
  • Education: Bachelor's or Master's degree in business administration, projects, economics, or a related field.
  • Cloud Experience: Experience in supporting cloud-based technologies is highly desirable.
  • Leadership Skills: Strong organizational, planning, leadership, and management skills to motivate and develop employees.


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