Customer Support Manager

1 month ago

Sarasota, United States The Staffing Resource Group, Inc Full time

Customer Support Manager

Salary: $25/hr

Employment Type: Contract to Perm

Industry: Aviation / Manufacturing

Location: Sarasota, FL

Schedule: M-Th, 7AM- 5:30PM

Requirements:

  • Bachelor's Degree from an accredited institution
  • Excellent interpersonal skills and experience working with individuals/teams at all levels of the organization.
  • Ability and willingness to work at desk/office environment and/or in a shop floor environment.
  • Experience managing multiple accounts and tasks concurrently.
  • Working knowledge of Microsoft Suite applications.
  • Experience optimizing schedule, cost, and quality constraints.
  • Experience with SAP or another integrated enterprise resource program (ERP) to work inside the ERP environment for much of the day.
  • Must have strong attention to detail, proven problem resolution skills, resourcefulness, proven excellent reasoning and strong decision making skills.
  • Exceptional ability to stay organized while multi-tasking.

Responsibilities:

  • Ensure collaboration and communication with Program Management Organization in SRQ and TWB as well as with the Key Account managers and Customer Support & Sales managers.
  • Open, monitor status and close sales and service orders in the ERP.
  • Enter of parts requirements into the ERP based on technician inputs.
  • Identify savings opportunities by searching for used parts in the inventory of installed in house-owned units.
  • Monitor progress of maintenance and/or manufacturing jobs routed through the workshops through the ERP and with the production manager (s).
  • Monitoring of parts inventory levels in the ERP.
  • Outbound (and occasionally inbound) logistics of the product and parts.
  • Assist invoicing and collection of receivables from the customer.
  • Maintain paper and electronic files of MRO and/or manufacturing jobs per QMS requirements.
  • Issue parts pick tickets from the ERP.
  • Occasionally travel to visit customers at trade shows or at the customer s facility.
  • Performs contract review of all orders for customer requirements to include import/export shipping, documentation and quality requirements.
  • Make timely status updates to the internal or external customer.
  • Assist in developing appropriate pricing non-standard MRO jobs.
  • Quote MRO jobs to the customer, as authorized, and follow up on quote approvals.
  • The CSR is considered a vital liaison between the repair station and the customer and will work with other employees to share information and help resolve production issues.
  • Manage phone and e-mail communications with customer s representatives.
  • Develop a relationship of trust with the customer.
  • Research and procure (if required and assigned) MRO parts.
  • Perform other administrative duties as assigned.
  • Regular, predictable attendance is required.
  • Perform other administrative duties as assigned.
  • Regular, predictable attendance is required.
  • Physical Demands: Sitting 80%, Walking/Standing 20%
  • Work Environment: Office setting with moderate office noise


EOE/ADA

#Clearance

IND123

SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to match professionals rapidly and precisely to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

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