Customer Support Coordinator

3 months ago

Sarasota, United States HEICO Full time
Job Description

We are currently looking for a Customer Support Coordinator to join our growing team.

Schedule is full-time, Monday - Thursday, 6:00am - 4:30pm or 7:00am-5:30pm. This is not a remote position.

Radiant Power Corp. delivers the highest levels of quality and reliability from our full range of aerospace products. We provide a wide variety of emergency power supplies, power distribution and control sub-systems, flight deck sensors and instruments, a full suite of passenger comfort/cabin products, AeroELT Emergency Locator Transmitters and our Dukane-Seacom Underwater Locator Beacons.

We offer medical and dental coverage and company paid vision, life insurance, short term disability and long term disability, and a 401k with company match.

This position requires use of information or access to hardware, which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Requirements

Seeking a detail-oriented and proactive candidate to coordinate warranty product returns Coordinator that will be responsible for monitoring and tracking customer warranty returns, coordinating with manufacturing, and maintaining high standards of quality and customer satisfaction. Previous experience with customer service in a manufacturing and repair services environment desired.

GENERAL DUTIES:

  • Oversee the process of receiving warranty returns from customers, including setting up systems to efficiently track returned items and verifying the validity of warranty claims.
  • Analyze data related to warranty returns to identify trends, common issues, and areas for improvement.
  • Coordinate with internal teams such as customer service, technical support, engineering, and manufacturing to facilitate the warranty return process smoothly.
  • Communicate with customers throughout the warranty return process, providing updates on the status of their returns and addressing any concerns or questions they may have.
  • Ensure all returned products are thoroughly inspected and evaluated to determine the cause of failure or malfunction.
  • Prioritize tasks, allocate resources effectively, and implement streamlined processes to minimize turnaround times for warranty returns.
  • Maintain accurate records of all warranty returns, including documentation of inspections, repairs, replacements, and customer interactions.
  • Generate regular reports summarizing key metrics for management review.
  • Actively seek opportunities to improve the warranty return process, streamline operations, and enhance customer satisfaction.
JOB QUALIFICATIONS:
  • Previous experience in quality assurance, warranty management, or logistics within the aerospace or electronic manufacturing industry is preferred.
  • Strong analytical skills with the ability to analyze data and generate actionable insights.
  • Excellent communication skills, both verbal and written, with the ability to convey information to multiple stakeholders.
  • Strong problem-solving abilities and attention to detail.
  • Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
  • Customer-centric mindset with a commitment to delivering exceptional service.
  • Proficiency in software tools such as ERP software, and data analysis tools.
PHYSICAL DEMANDS / WORK ENVIRONMENT:
  • Regularly required to sit for long periods of time.
  • Regularly required to walk up and down stairs.
  • Regularly required to talk or hear.
  • Regular use of hands to finger, handle, or feel.
  • Regularly lift and/or move up to 10 pounds.
  • Domestic business related travel, valid driver's license required.

  • HCV Support Coordinator

    2 weeks ago

    Sarasota, Florida, United States SARASOTA HOUSING AUTHORITY Full time

    Job Title: HCV Support CoordinatorAt Sarasota Housing Authority, we are seeking a dedicated HCV Support Coordinator to provide exceptional customer service and support to clients participating in the Housing Choice Voucher (HCV) program.The ideal candidate will possess a strong commitment to providing exemplary customer service and support to clients,...

  • Customer Success Support

    1 month ago

    Sarasota, United States MarineMax Full time

    OVERVIEW: The Customer Success Support position is responsible for growing FANS scores and ensuring that the dealership exceeds the greatest expectations of our customers. FUNCTIONS: Customer Expectation Assurance Sales Staff & Sales Event Support Service Customer Satisfaction Support Insure that personal conduct meets or exceeds standards established by...

  • Customer Service Coordinator

    2 weeks ago

    Sarasota, Florida, United States Safran Electrical & Power Full time

    Job SummaryWe are seeking a highly skilled Customer Account Coordinator to join our team at Safran Electrical & Power. This role will be responsible for providing exceptional customer service, managing customer relationships, and ensuring the growth of our business unit.Key ResponsibilitiesProvide timely and effective customer support through various...

  • Customer Support Representative

    2 weeks ago

    Sarasota, Florida, United States Tanner Tees Full time

    Job OverviewWe are seeking a part-time customer support team member to join our team at Tanner Tees. This role will involve providing excellent customer service through various channels, including phone, email, and online chat. The successful candidate will be responsible for answering customer inquiries, processing orders, and performing basic bookkeeping...

  • Customer Service Support

    5 days ago

    Sarasota, United States The Staffing Resource Group Inc Full time

    Job DescriptionCustomer Service SupportSalary: $20/hr Employment Type: Contract to Perm Industry: Aviation / Manufacturing Location: Sarasota, FL Schedule: M-Th, 7AM- 5:30PM Requirements:Bachelor's Degree from an accredited institution Excellent interpersonal skills and experience with individuals/teams at all levels of an organization Ability and...

  • Customer Service Support

    4 weeks ago

    Sarasota, United States The Staffing Resource Group Inc Full time

    Job DescriptionCustomer Service SupportSalary: $20-$25/hr Employment Type: Contract to Perm Industry: Aviation / Manufacturing Location: Sarasota, FL Schedule: M-Th, 7AM- 5:30PM Requirements:Bachelor's Degree from an accredited institution Excellent interpersonal skills and experience with individuals/teams at all levels of an organization Ability and...

  • Customer Support Manager

    1 week ago

    Sarasota, United States The Staffing Resource Group, Inc Full time

    Customer Support ManagerSalary: $25/hrEmployment Type: Contract to PermIndustry: Aviation / ManufacturingLocation: Sarasota, FLSchedule: M-Th, 7AM- 5:30PMRequirements:Bachelor's Degree from an accredited institutionExperience with SAP is required.Prior Customer Service experience in the Aerospace industry is highly preferred.Excellent interpersonal skills...

  • Operations Coordinator

    5 days ago

    Sarasota, Florida, United States H&R Block Full time

    Job SummaryAs an Operations Admin at H&R Block, you will provide administrative support to our district offices, ensuring seamless operations and exceptional customer service. Your responsibilities will include providing technical support, managing supplies, and coordinating with internal teams to resolve customer concerns.Key Responsibilities• Provide...

  • Operations Coordinator

    2 days ago

    Sarasota, Florida, United States H&R Block Full time

    Job Title: Operations AdminDescription:Key Responsibilities:* Provide administrative support within a region or district in the areas of operational and hiring support, ordering supplies, and general administrative duties.* Serve as a single point of contact for technical support for internal and external customers across the enterprise.* Utilize software...

  • Sales and Service Coordinator

    1 month ago

    Sarasota, Florida, United States Sephora Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales and Service Coordinator to join our team at Sephora. As a key player in our mission to provide an exceptional shopping experience, you will support all aspects of sales and service initiatives, including paid services, events, classes, loyalty programs, cash handling, and training in...

  • Sales and Service Coordinator

    4 weeks ago

    Sarasota, Florida, United States LVMH Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales and Service Coordinator to join our team at Sephora. As a Sales and Service Coordinator, you will be responsible for providing exceptional customer service, supporting sales and service initiatives, and ensuring a seamless shopping experience for every client.Key ResponsibilitiesSupport...

  • Administrative Coordinator

    3 weeks ago

    Sarasota, Florida, United States Tetra Tech Full time

    Ardaman & Associates, Inc. Job OpportunityArdaman & Associates, Inc. is a leading geotechnical engineering and materials testing consulting firm in the Southeastern U.S. With over 150,000 projects completed worldwide, we offer a unique opportunity for administrative professionals to join our team.Job SummaryWe are seeking a highly organized and...

  • Project Coordinator

    4 weeks ago

    Sarasota, Florida, United States Stewart Signs Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Project Coordinator to join our team at Stewart Signs. As a key member of our sales and installation team, you will be responsible for coordinating and completing multiple sign projects simultaneously, ensuring consistency with customer expectations, company strategy, commitments, and goals.Key...

  • Project Coordinator

    2 weeks ago

    Sarasota, Florida, United States Stewart Signs Full time

    Job OverviewStewart Signs is seeking a highly organized and detail-oriented Project Coordinator to join our team. As a key member of our sales and manufacturing process, you will be responsible for coordinating and communicating with sales consultants, manufacturing facilities, and customers throughout the sales order and production process.Key...

  • Care Coordinator

    2 weeks ago

    Sarasota, Florida, United States LIGHTSHARE BEHAVIORAL WELLNESS & RECOVERY Full time

    Job SummaryLightshare Behavioral Wellness & Recovery seeks a skilled Care Coordinator to provide short-term support services to high-need individuals. The ideal candidate will possess excellent communication and interpersonal skills, with a strong ability to engage with clients and connect them with community-based services and supports.Key...

  • Project Coordinator

    2 weeks ago

    Sarasota, Florida, United States Stewart Signs Full time

    Job SummaryAs a Project Coordinator at Stewart Signs, you will play a crucial role in ensuring the successful execution of sales orders and production processes. You will be responsible for coordinating with sales consultants, manufacturing facilities, and customers to ensure timely and accurate delivery of products.Key Responsibilities:Coordinate and...

  • Sales Coordinator

    2 weeks ago

    Sarasota, Florida, United States Lodgco Hospitality Full time

    Job SummaryWe are seeking a highly motivated and organized Sales Coordinator to join our team at Lodgco Hospitality. The successful candidate will provide sales support to our hotel, manage customer accounts, and contribute to the overall performance of the hotel.Key ResponsibilitiesProvide sales support to the hotel, including answering sales phone calls,...

  • Administrative Coordinator

    4 weeks ago

    Sarasota, Florida, United States Ceres Environmental Services Full time

    Job SummaryThe Administrative Coordinator will provide critical support to the day-to-day operations of the administration and subcontracting team at Ceres Environmental Services. This role requires a highly organized and detail-oriented individual with excellent communication skills and the ability to work effectively in a fast-paced environment.Key...

  • Amenity Architecture Coordinator

    4 weeks ago

    Sarasota, United States Taylor Morrison Full time

    As an Amenity Architectural Coordinator working for Taylor Morrison, you will be supporting our Area Amenity Architecture & Purchasing Team. This role is the glue that keeps it all together acting as liaison between departments with internal and external customers. We trust that as an Amenity Architectural Coordinator you will: (responsibilities) Provide...

  • Amenity Architecture Coordinator

    1 month ago

    Sarasota, United States Taylor Morrison Full time

    As an Amenity Architectural Coordinator working for Taylor Morrison, you will be supporting our Area Amenity Architecture & Purchasing Team. This role is the glue that keeps it all together acting as liaison between departments with internal and external customers. We trust that as an Amenity Architectural Coordinator you will: (responsibilities) Provide...