Service BDC Manager

3 weeks ago


St Charles, United States McGrath Honda St. Charles Full time

Our company is looking for a Service BDC Manager to join our team.

Responsibilities:

  • Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers;
  • Answer customer inquiries and calls when necessary
  • Manage all incoming and outgoing phone calls and emails;
  • Maintain daily, weekly, and monthly sales forecasts;
  • Work closely with executive and department managers to develop appointment setting strategies;
  • Handle our customer contacts through CRM, service, follow-up and lead generations;
  • Schedule service appointments and reschedule no-show customers;
  • Provide training and ongoing support to the business development representatives to help the team understand and achieve the dealership’s goals
  • Learn to overcome objections and thrive within sales situations;
  • Answer customer internet inquires by both email and phone;
  • Manage day-to-day business of the business development center;

Requirements:

  • Competitive and self-motivated attitude that thrives on goals;
  • Team player with positive energy and an eagerness to improve;
  • Previous management experience preferred;
  • Automotive industry experience preferred;
  • Ready to waste no time on learning new product in’s and out’s, eager to improve;
  • Ability to manage a high volume of inbound and outbound sales and service call volume, internet leads and call lists;
  • Outgoing personality, ability to influence customers to schedule appointments;
  • Strong computer knowledge;
  • Phenomenal communication skills with customers and team members;
  • Experience in previous automotive dealerships, with 5 years’ experience specifically with BDC/internet;
  • Extremely customer service oriented;
  • Must have strong computer skills;
  • Enthusiastic personality;
  • Must be Dependable and Reliable.

Job Type: Full-time

Benefits:

 

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

 

Schedule:

 

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

 

Supplemental pay types:

 

  • Bonus pay
  • Commission pay

 

Experience:

 

  • Customer service: 1 year (Preferred)

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